- Location
- Amsterdam North Holland Netherlands
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 27, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks a Retail Operations Manager for its Amsterdam fashion boutique to oversee financial performance, daily operations, back-office teams and the boutique environment while elevating the client experience. The role is full-time and requires flexibility for late nights, weekends and public holidays.
Role & Responsibilities
- Contribute to boutique performance management and strategy, working with the management committee to define and execute plans aligned with brand priorities.
- Monitor turnover, sell-through and boutique traffic; recommend corrective actions and help set and manage sales targets for the boutique and Fashion Advisors.
- Report on stock and collection performance to inform buying and sales decisions, focusing on product availability and out-of-stock or overstock situations.
- Anticipate business changes and support strategic action planning; prepare analyses for weekly and monthly meetings and buying sessions.
- Supervise and optimize cash, stock, care and repair, and alteration operations; provide operational support, including inventory counts and till operation, to help meet targets.
- Coordinate the rollout and follow-up of strategic retail projects, including RFID and new tools.
- Ensure cash, inventory and security procedures are followed and comply with regulations; lead process expertise and support adoption of new procedures.
- Play a key role in coordinating the Chanel&Moi program with the Marketing Manager.
- Manage back-office team recruitment, leadership, individual goals, development needs, and action and training plans; support the Visual Merchandising team’s development with the country VM coordinator.
- Communicate the House strategy and objectives to boutique teams; foster positive leadership, collaboration and knowledge sharing.
- Oversee boutique maintenance, IT, security and administrative functions, internally and externally.
- Ensure the boutique reflects CHANEL’s luxury standards and that the back office provides an efficient, supportive staff environment.
- Provision required supplies and coordinate boutique tool orders, including uniforms and packaging, and their implementation in line with guidelines and timing.
- Build effective working relationships and collaboration with management peers and relevant stakeholders.
- Support an elevated client experience and the boutique’s financial health through effective daily operations.
Qualifications
- Bachelor’s or Master’s degree in Fashion, Finance, Business or Management.
- Significant experience (5 years) in retail operations and team management.
- Analytical mindset, data interpretation expertise and precision.
- Advanced proficiency in Microsoft Office applications.
- Excellent interpersonal, verbal and written communication skills.
- Dutch and English are mandatory; French is a plus.
- Available to work full-time and living in or around Amsterdam.
- Flexible to work late nights for events, weekends and public holidays.
- Currently authorized to live and work in the Netherlands.
- Submit a motivation letter and CV; applications without a motivation letter will not be processed.
Skills
Experience
5 years in retail operations and team management
Education
Bachelor’s or Master’s degree in Fashion, Finance, Business or Management.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Explore jobs in the Netherlands.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Operations Manager», «Retail Operations Lead», «Boutique Operations Lead», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.