Chanel Retail Operations Executive

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as the primary operational liaison for the retail organization, including providing support outside office hours during critical business periods when required.
• Ensure consistent execution of retail SOPs, policies, and operational standards across boutiques and counters.
• Lead compliance initiatives covering audits, health and safety, and operational governance; conduct store audits and drive timely closure of corrective actions.
• Manage operational issue resolution and escalation to minimize business disruption.
• Coordinate store openings, relocations, renovations, and closures.
• Oversee retail administration, including uniforms, stationery, name cards, and operational supplies.
• Support the planning and execution of retail initiatives, processes, launches, and events.
• Prepare and maintain retail performance reports and dashboards covering sales, traffic, productivity, and operations.
• Identify operational best practices and drive continuous improvement across the retail network.
• Manage monthly overtime reporting and workforce administration.
• Coordinate onboarding for new retail employees in partnership with HR and key stakeholders.
• Support store maintenance and facilities management, including vendor engagement, contract renewals, and issue resolution.
• Manage replenishment strategies to maintain optimal stock availability across distribution channels.
• Drive inventory health by managing stock cover, availability, ageing inventory, sell-through, and out-of-stock risks.
• Analyze sales trends and inventory performance to recommend proactive replenishment actions.
• Manage e-commerce inventory allocation and replenishment planning.
• Support newness allocation and launch planning to maximize commercial performance and align with business priorities.
• Prepare inventory reports and actionable insights to support decision-making.
• Coordinate order processing and daily inventory operations with internal and external stakeholders.
• Monitor trade partner inventory levels and follow up on purchase orders to ensure stock sufficiency at point of sale.
• Maintain accurate pricing, trade margins, and product master data in systems.
• Build strong trade partner relationships to support commercial objectives.
• Coordinate supply and delivery timelines to ensure product availability.
• Manage vendor creation, purchase order generation, invoice processing, and finance submissions.
• Monitor sales, sell-through, productivity, and NSI performance against targets; identify risks and opportunities through data-driven insights.
• Support monthly business reviews and commercial performance analyses.
• Partner with stores and stakeholders to improve sales productivity, inventory productivity, and operational effectiveness.
• Support retail expense planning, tracking, and follow-up, including monthly and annual planning.
• Prepare commercial reports and analyses, including competitor benchmarking and sales or activity surveys, store rankings, service performance reports, and ad hoc analyses.
• Act as the key communication bridge between the office and retail community.
• Lead retail communications, operational updates, and implementation of new initiatives.
• Ensure timely and effective execution of retail directives across stores.
• Foster cross-functional collaboration with Retail, Supply Chain, Finance, HR, VM, Store Projects, Marketing, and external partners.
• Support One-House initiatives through stakeholder engagement and alignment.
• Lead planning and execution of retail engagement and recognition programs.
• Support operational readiness and execution of product launches, campaigns, and commercial activations.
• Ensure stores are prepared to deliver key business moments and client experiences.
• Monitor execution quality and evaluate post-event performance to identify improvement opportunities.
• Represent Retail Operations in cross-functional project discussions and governance forums.
• Lead or support assigned projects and transformation initiatives.
• Manage project timelines, deliverables, risks, and stakeholder alignment.
• Ensure successful implementation and operational integration of new initiatives.
• Support sustainability and CSR initiatives across the retail network.
• Monitor compliance and reporting requirements for sustainability programs.
• Drive awareness and adoption of sustainable retail practices in stores.

Qualifications

• Strong grasp of retail operations, inventory management, and best practices.
• Sharp analytical and commercial acumen, with the ability to translate data into clear, actionable insights.
• Effective planning, prioritization, and problem-solving skills.
• High attention to detail and disciplined execution.
• Takes ownership and accountability for delivering outcomes.
• Influences and aligns stakeholders effectively without direct authority.
• Builds trust and credibility with frontline teams and cross-functional partners.
• Sustains momentum across multiple priorities while ensuring accountability.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong reporting, data analysis, and presentation capabilities.
• Experience with retail systems, inventory management, and ERP platforms is advantageous.
• Strong verbal, written, and presentation skills.
• Ability to simplify complex information and communicate clearly.
• Maintains close connection to store realities and frontline needs.
• Builds collaborative relationships across a diverse retail network.

Skills

Benefits

Opportunity to work with a well-known luxury global brand with a wealth of heritage; empowered to take ownership of impact within the brand.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.