- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 19, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Retail Marketing and Client Experience Executive supports CHANEL’s Watch and Fine Jewelry boutique network, coordinating marketing initiatives, events, client engagement, hospitality and gifting across Dubai and Abu Dhabi. The role is based between the regional headquarters and three boutiques, with approximately two days per week in the office and three days across the boutiques.
Role & Responsibilities
- Partner with Boutique Management and Sales Assistants on CRM, maintaining regular boutique presence and close contact to understand daily challenges and identify where additional guidance or support is needed.
- Capture boutique feedback, client insights and emerging needs, translating them into actionable recommendations for the regional Marketing team.
- Support boutiques in turning client insights into relevant clienteling and engagement actions to strengthen client recruitment, retention and development.
- Partner with Boutique and CRM teams on event client strategy, including targeting, recruitment, invitations, attendance and post-event follow-up.
- Coordinate and implement Retail Marketing initiatives and boutique animation plans in line with regional Marketing priorities and boutique business needs.
- Coordinate boutique events and client activations from planning through execution, ensuring a seamless client journey in line with CHANEL standards.
- Implement hospitality guidelines and client treatment initiatives, ensuring consistent excellence across boutique touchpoints.
- Coordinate the client gifting strategy, including boutique needs, allocations, deployment, tracking and qualitative feedback.
- Monitor boutique marketing initiatives and client activation performance, consolidate key learnings and identify opportunities for improvement.
- Collaborate with Retail, CRM, High-End, Visual Merchandising and other relevant teams to ensure consistent execution of the WFJ Client Experience strategy.
Qualifications
- Bachelor's degree in Marketing, Business or a related field.
- Excellent written and verbal communication skills in English.
- Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Client-centric mindset and sensitivity to luxury service, hospitality and client experience.
- Genuine passion for Watches, Fine Jewellery and the luxury industry.
Skills
Experience
Minimum 3 years of relevant experience in Retail Marketing, Client Experience, CRM, Events or Luxury Retail.
Education
Bachelor's degree in Marketing, Business or a related field.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Marketing Executive», «Client Experience Executive», «Retail Client Engagement Executive», «Client Relations Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.