Chanel Retail Management Professional

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Instill an uncompromising culture of brand image maintenance through merchandising, visual merchandising, and staff grooming standards aligned with global Chanel benchmarks
• Collaborate with Visual Merchandising and Retail Operations teams to ensure boutique displays and windows consistently reflect Chanel aesthetic and strategic positioning
• Monitor boutique leadership and teams to maintain optimal physical environment conditions and professional appearance standards
• Conduct market visits and in-depth competitor analysis to identify opportunities, threats, and market dynamics affecting boutique performance
• Provide actionable business insights through sales data analysis and prepare strategic presentations to support management decision-making
• Generate bi-weekly detailed ready-to-wear (RTW) sales analysis reports to enhance staff performance recognition and motivation
• Analyze individual sales KPIs and boutique performance metrics across daily, weekly, and monthly cycles to drive optimization
• Calculate monthly boutique and individual sales targets, booster achievements, and incentive payouts based on established methodologies
• Lead and coordinate boutique operations meetings and provide administrative support for talent engagement and recognition initiatives
• Provide data analysis and support for establishing optimal staffing plans, accounting for leave and vacation scheduling
• Monitor boutique headcount status, turnover metrics, and productivity indicators on a regular basis
• Support boutique projects including renovations, openings, closings, and seasonal initiatives in collaboration with Retail Operations and specialist teams
• Manage in-boutique event operations and support experiential initiatives across customer experience platforms
• Oversee Retail Support Office contracts and general administrative support functions
• Seek new business opportunities with trade partners and coordinate retrofit and renovation projects across major distribution channels
• Manage official contracts and supplementary agreements with trade partners while ensuring regulatory compliance
• Establish close partnerships across Fashion and Watch and Fine Jewelry Divisions as well as corporate functions to execute business objectives

Qualifications

• University degree or equivalent qualification
• At least 5–6 years of professional experience in luxury retail or related management roles
• Advanced proficiency with Microsoft Excel, Power Point, and Word
• Exposure to or familiarity with generative AI and advanced analytics platforms
• Demonstrated analytical capability with strong organizational and planning skills
• Ability to synthesize business intelligence and market data into actionable insights
• Proven leadership experience with the ability to engage and motivate cross-functional teams
• Strong problem-solving capability within complex, matrixed organizational structures

Skills

Experience

At least 5–6 years of professional experience in luxury retail, retail management, or related commercial functions. Retail background is strongly preferred. Experience with boutique operations, team management, and sales performance optimization is highly valued.

Education

University degree or equivalent qualification required. Discipline is not specified; candidates from business, retail management, economics, or related fields are encouraged to apply.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.