Chanel Retail Learning Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deploy strategic projects related to client experience, fashion expertise, style and collections, adapting them to the boutique’s commercial activity and key moments.
• Develop the boutique’s training plan in collaboration with Human Resources, managers and the France Fashion Training team.
• Identify development needs through floor observations, team discussions and business priorities.
• Ensure messages and practices align with the Fashion School’s direction.
• Organize and oversee the onboarding of new employees.
• Support teams on the floor through observations, individual coaching and structured feedback.
• Validate employees’ assimilation of knowledge after training.
• Develop and monitor individual and collective action plans.
• Foster a culture of knowledge-sharing and coaching within the boutique.
• Coordinate and support the boutique’s Training Ambassadors.
• Deliver training sessions at the boutique and the Fashion School.
• Adapt or develop learning content to meet identified needs.
• Engage boutique experts to create relevant, practical sessions.
• Promote varied learning formats, including Morning Briefs, workshops, off-floor coaching, on-floor support and digital learning journeys.
• Monitor qualitative and quantitative Learning activity indicators.
• Measure completion of training plans, onboarding of new employees and use of digital learning journeys.
• Produce regular reports and formulate recommendations.
• Consolidate boutique feedback and share it with the France Fashion Training team.
• Participate in the boutique’s Management Committee and Retail Learning committees.
• Contribute to best-practice sharing sessions and Train the Trainer initiatives.

Qualifications

• Higher education qualification.
• At least five years of experience in training, skills development, coaching or management, ideally in a retail environment.
• Proven experience supporting teams on the floor, including observation, feedback, coaching and developing action plans.
• A unifying leadership style and the ability to influence a range of stakeholders and develop teams.
• Sensitivity to client experience, fashion and style, combined with rigor, autonomy and a results-oriented approach.
• Fluent English is essential.
• Proficiency with digital tools and the Pack Office is essential.

Skills

Experience

At least five years in training, skills development, coaching or management, ideally in a retail environment.

Education

Higher education qualification.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.