Chanel Retail Learning & Development Partner
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 21, 2026
About Chanel
Chanel is an iconic haute couture and luxury goods maison renowned for its fashion, leather goods, accessories, fragrances and beauty lines. The brand combines a devotion to craftsmanship and creative leadership with a discreet, high-touch client experience. As an employer, Chanel emphasizes product knowledge, service excellence and the preservation of maison heritage across its global retail network.
Chanel seeks a Retail Learning & Development Partner in Taipei City to lead retail training, onboarding and coaching across stores.
Role & Responsibilities
- Design, localize and deliver end-to-end retail learning programmes (onboarding, product, sales and client experience) to sustain brand standards across stores in the territory.
- Conduct learning needs analyses and translate operational priorities into measurable curricula and learning paths for sales and store management teams.
- Develop and maintain blended learning solutions — classroom, on-the-floor coaching, e‑learning and digital micro-learning — that align with global L&D strategy.
- Partner closely with store managers, regional HR and retail operations to implement training calendars, coach-the-trainer initiatives and rollout plans.
- Provide frontline coaching, observe in-store performance, deliver feedback and support capability building to improve conversion and client retention.
- Establish KPIs for learning impact, compile training reports and use data to refine programmes and demonstrate return on investment.
- Ensure all training content and delivery reflect Chanel’s brand positioning, product knowledge standards and regulatory/compliance requirements.
Qualifications
- Bachelor’s degree in Human Resources, Education, Business, Organizational Development or a related discipline; advanced degree or L&D certification preferred.
- Proven experience designing and delivering retail training programmes, ideally within luxury fashion or beauty retail.
- Demonstrable ability to run needs analyses, build curricula and measure learning impact with clear KPIs.
- Strong stakeholder management skills with experience collaborating across HR, retail operations and store leadership.
- Fluency in Mandarin Chinese and professional working proficiency in English.
Skills
Experience
Typically 4–7 years of progressive experience in learning & development, retail training or talent development, with a track record in luxury or premium retail environments and direct in-store coaching.
Education
Bachelor’s degree in Human Resources, Education, Business, Organizational Development or related field; advanced degree or professional L&D certification is advantageous.
Workplace
This position is based in Taipei, Taipei, Taiwan.
Culture
Chanel cultivates a culture of discretion, craftsmanship and excellence, where attention to detail and client-centric service are paramount. The workplace rewards creativity and professionalism, with learning and internal mobility encouraged for employees who demonstrate brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Partner», «Learning & Development Specialist — Retail», «Retail Training & Development Manager», «Store Learning Partner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.