Chanel Retail Learning & Development Partner

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Translate classroom learning into point-of-sale executions to strengthen client experience and improve retail performance
• Design and customize learning solutions—including coaching, on-site training, and digital learning modules—addressing product knowledge, services, client experience, and retail excellence
• Collaborate with Boutique Managers, Sales Managers, and Area Sales Managers to develop individualized development plans for retail teams
• Support onboarding of new Beauty Advisors and Specialists using digital platforms and coaching to accelerate product and client experience proficiency
• Share best practices, observations, and boutique strategies with retail leadership and People & Organisation teams to refine learning interventions
• Participate in people development discussions with retail leadership to identify capability gaps and design targeted interventions

Qualifications

• Expert knowledge in people development, retail leadership, and learning pathway design—preferably within beauty retail
• Certification or diploma in beauty therapy, artistry, or equivalent qualification (highly advantageous)
• Demonstrated ability to design personalized learning paths and curate training content with strong organizational behaviour knowledge
• Professional image and credibility to serve as a role model for retail excellence
• Solid knowledge of beauty trends, skin category expertise, and understanding of makeup and fragrance categories

Skills

Experience

Demonstrated experience in people development and retail leadership, with a track record of designing and delivering learning initiatives within the beauty, cosmetics, or luxury retail environment. Proven ability to work across multiple stakeholder levels and translate business priorities into actionable learning strategies.

Education

Diploma or equivalent qualification in beauty therapy, artistry, or beauty-related discipline is highly advantageous. Tertiary qualification in human resources, organizational development, or related field is preferred.

Workplace

Benefits

Competitive remuneration, wellbeing programs, learning and development opportunities, parental leave for all parents globally.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.