Chanel Retail Learning and Development Partner
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 18, 2026
About Chanel
Chanel is a globally renowned French luxury house celebrated for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As an independent leader in luxury goods, Chanel combines a heritage of craftsmanship with ongoing creative innovation; the employer reputation emphasizes artisanal excellence, brand stewardship and an elevated client experience across its global retail network.
Chanel Singapore: Retail Learning and Development Partner to empower Fashion Advisors and elevate boutique excellence through tailored coaching and training.
Role & Responsibilities
- Design, deliver, and monitor comprehensive learning paths for retail teams, ensuring Fashion Advisors have clear development plans and access to relevant training aligned with business objectives
- Observe and analyse client-staff interactions to identify capability gaps, learning needs, and opportunities for individual and team development
- Develop and implement tailored individual and team coaching plans; monitor progress and track outcomes using KPIs and Client Satisfaction (CSS) data
- Facilitate in-boutique learning sessions including Flash Training, morning meetings, and collection briefings using blended and digital learning methods
- Coach Fashion Advisors on adaptability, emotional client engagement, brand heritage, and collection knowledge to build personalized service experiences
- Provide timely, constructive feedback based on industry best practices and CHANEL competency frameworks
- Design and deliver tailored onboarding programs for new hires covering product knowledge, selling skills, and client experience
- Support and guide onboarding buddies to ensure effective integration of new employees
- Co-create learning content and development roadmaps with L&D and cross-functional teams including boutique management, HR, and regional stakeholders
- Partner with subject matter experts to ensure comprehensive product and service training across the retail network
- Monitor training effectiveness using performance indicators and share workforce and client insights with retail leaders to support decision-making
- Standardize and improve learning processes, including training administration and feedback systems
- Ensure compliance with global and regional guidelines; update standard operating procedures as required
- Collaborate with IT, HR, and operations to enhance learning platforms and systems
Qualifications
- Strong analytical and observation skills to generate insights and identify development opportunities
- Excellent collaboration and communication abilities with capacity to build positive relationships across all organisational levels
- Agility and adaptability in dynamic retail and learning environments
- Demonstrated ability to perform effectively in fast-paced, multicultural boutique settings
- Passion for learning and development with genuine interest in luxury retail business
- Innovative and proactive mindset in designing engaging, bespoke learning solutions
- Confidence to speak up, challenge the status quo, and drive people and client excellence
- Proven track record in adopting and implementing best practices and strategic priorities across teams
Skills
Experience
["Proven experience in learning and development, retail training, or people development within a luxury or high-end retail environment", "Demonstrated success in designing and delivering customized training programmes and coaching initiatives", "Experience observing and analysing customer-facing interactions to drive performance improvement", "Track record of collaborating effectively with diverse stakeholders including retail teams, HR, and senior leadership"]
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Chanel’s workplace culture blends creative rigor with meticulous craftsmanship and a commitment to exceptional client service. Employees are expected to uphold the house’s heritage while driving contemporary initiatives, collaborating across functions in a high-expectation, performance-oriented environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Specialist», «Retail Training Coach», «Fashion Advisor Development Manager», «In-Boutique Learning Facilitator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.