Chanel Retail Learning and Development Partner
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Fine Watches & Horology
- Posted
- Aug 20, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Retail Learning and Development Partner in Macau to coach Watches & Fine Jewelry Advisors and drive brand excellence through customized people development.
Role & Responsibilities
- Engage and develop retail employees to transmit Chanel brand values and inspire emotional connections with clients
- Shift learning and development from mass training to customized solutions and individualized coaching tailored to each Advisor's profile
- Observe client-staff interactions to identify learning gaps and provide near-real-time, constructive feedback
- Collaborate with the Retail Learning & Development Team and stakeholders to strategize and develop comprehensive people learning and development plans
- Coach Advisors on adaptability and flexibility, helping them customize their behavior based on individual client personalities
- Engage in regular coaching conversations to support Advisors' ongoing learning and development journeys
- Create and maintain learning and coaching plans, delivering in-boutique learning sessions using blended learning approaches
- Partner with specialists to develop and execute personalized action plans based on Advisors' development needs
Qualifications
- Bachelor's degree or tertiary diploma
- Minimum 6–8 years of experience in people interactions, coaching, and training, preferably in a managerial capacity
- Minimum 3 years of experience in selling, retail, and/or client service
- Experience in the luxury goods, watches, and fine jewelry industry (preferred)
- Demonstrated passion for people development and client service excellence
- Belief in and commitment to personalized learning paths for employees
Skills
Experience
Minimum 6–8 years of experience in people interactions, coaching, and training, preferably in a managerial role. A minimum of 3 years of demonstrated experience in selling, retail, and/or client service environments, with prior exposure to the luxury goods, watches, and fine jewelry sector being advantageous.
Education
Bachelor's degree or tertiary diploma required.
Workplace
The successful candidate will be located in Macau, Macau, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Specialist», «Retail Training Coach», «People Development Manager», «In-Boutique Learning Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.