Chanel Retail Learning and Development Partner
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 28, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Retail Learning and Development Partner role in Ho Chi Minh City, Vietnam—mentor Fashion Advisors and drive luxury retail excellence.
Role & Responsibilities
- Develop and execute a holistic learning, training, and career development strategy for retail talent, ensuring alignment with Chanel's brand vision and business objectives
- Design and customize retail learning paths and development roadmaps in collaboration with office L&D teams, retail management, and HR business partners
- Deliver in-boutique learning sessions including flash training, product briefings, and collection presentations tailored to team and individual needs
- Provide real-time, on-floor coaching to Fashion Advisors focused on client interaction, adaptability, selling techniques, and Chanel service excellence standards
- Identify capability gaps through observation of client-staff interactions and performance analysis, translating findings into targeted coaching and development actions
- Support onboarding programs for new hires by customizing induction experiences, delivering product and service training, and equipping onboarding buddies
- Monitor and track effectiveness of learning initiatives against quantitative and qualitative KPIs including client satisfaction, staff retention, and performance metrics
- Partner with Client Engagement Management experts and boutique management to implement and refine client action plans and operational excellence projects
- Conduct career development conversations with boutique staff to support progression, recognition, and long-term engagement
- Share people and client intelligence with retail and business leadership to inform strategic decision-making and drive continuous improvement
Qualifications
- Bachelor's degree or tertiary diploma
- At least 5 years of professional experience in a coaching or training role
- Minimum 3 years of retail or retail management experience with demonstrated client-centric mindset
- Fluent in both written and verbal English and Vietnamese
- Strong passion for people development and client service excellence
- Proficiency in adult learning principles, coaching practices, and feedback methodologies
- Ability to work at point-of-sale during retail operating hours
Skills
Experience
At least 5 years of professional experience in coaching, training, or talent development roles. Minimum 3 years of retail or retail management experience demonstrating a client-centric approach. Experience in the luxury retail or luxury hospitality sector is advantageous. Demonstrated success in designing and delivering customized learning programs and providing one-on-one coaching to frontline retail teams.
Education
Bachelor's degree or tertiary diploma in any discipline. Preferred certifications or training in adult learning design, coaching methodologies, or instructional development.
Workplace
This position is based in Ho Chi Minh City, Ho Chi Minh, Vietnam.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Coach - Retail», «Retail Talent Development Specialist», «Boutique Learning Consultant», «Retail Training and Coaching Partner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.