Chanel Retail Learning & Development Partner, Fragrance and Beauty
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Posted
- Jul 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Hong Kong seeks Retail Learning & Development Partner for Fragrance and Beauty. Drive Beauty Advisor training and client experience excellence.
Role & Responsibilities
- Curate and deliver personalized learning solutions for Beauty Advisors, extending development beyond product knowledge to encompass client experience and retail excellence
- Coach and collaborate with Area Managers and Boutique Managers to enhance Beauty Advisor development journeys and professional standards
- Drive cross-functional partnerships between Talent Development and Retail to implement training initiatives and measure impact on client experience and business outcomes
- Inspire and mentor Chanel's Beauty Advisors through role modeling, coaching, and ongoing capability development aligned with brand standards
- Identify learning and development needs across the retail community through stakeholder engagement and feedback loops
- Adapt learning strategies to meet evolving consumer expectations and shifting business requirements
Qualifications
- Tertiary diploma or degree qualification
- Multiple years of professional experience in people interactions, coaching, and training delivery
- Demonstrated experience in a managerial role within selling, retail, or client service environments
- Strong client-centric mindset and clear vision for service excellence
- Excellent communication and influence skills with passion for people development
- Ability to work independently with minimal supervision
Skills
Experience
Multiple years of professional experience in people interactions, coaching, and training, with preference for prior managerial experience in selling, retail, or client service roles.
Education
Tertiary diploma or degree qualification.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Manager, Beauty Retail», «Beauty Advisor Development Manager», «Retail Training & Development Specialist», «Client Experience Learning Partner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.