Chanel Retail Experience Manager

About Chanel

Chanel is an independent French haute couture and luxury goods house renowned for its fashion, leather goods, accessories and perfumes. The brand maintains a global network of boutiques and places a premium on craftsmanship, heritage and discreet, personalized client service. As an employer, Chanel is recognised for high standards of retail excellence, rigorous training programs and opportunities to develop a career within luxury retail operations.

Role & Responsibilities

• Own the day-to-day operations of the boutique(s) representing CHANEL and distributed brands, ensuring flawless execution of brand standards and visual merchandising guidelines.
• Lead, coach and develop a multidisciplinary retail team to deliver exceptional, personalised client experiences and sustain high conversion and retention rates.
• Drive commercial performance against sales targets, KPIs and inventory objectives through strategic clienteling, appointment management and localised business plans.
• Manage client relationship activities, leveraging CRM and clienteling tools to maximise lifetime value and orchestrate VIP experiences and private appointments.
• Coordinate product flow, stock replenishment and inventory controls in collaboration with supply chain and regional teams to minimise discrepancies and stockouts.
• Plan and execute boutique events, launches and promotional initiatives in alignment with brand calendars and local market needs.
• Ensure compliance with loss prevention, cash handling, legal and safety procedures; maintain audit-ready store governance and reporting.
• Prepare operational reports and insight-driven analysis for regional leadership, including sales forecasting, staffing plans and expense control.
• Collaborate with regional merchandising, marketing and visual teams to implement seasonal assortments and localised marketing activations.

Qualifications

• Proven leadership in luxury retail: typically 5+ years in retail with at least 2 years in a managerial role within premium or luxury brands.
• Demonstrable commercial track record meeting or exceeding sales targets and KPIs in a boutique or multi-brand environment.
• Strong clienteling and CRM expertise with the ability to cultivate and retain high-value clients.
• Excellent interpersonal and coaching skills with a commitment to developing talent and sustaining a high-performance culture.
• Sound operational knowledge including inventory management, loss prevention and boutique P&L awareness.
• High professional standards, discretion and an acute attention to detail consistent with luxury brand expectations.
• Flexibility to work retail hours, including weekends, evenings and peak periods.
• Fluency in Spanish is expected; professional working knowledge of English is highly desirable.

Skills

Experience

Minimum five years in luxury or premium retail with a proven record of driving sales and managing a boutique team; prior exposure to multi-brand operations or flagship store environments preferred.

Education

Bachelor's degree in business, retail management, hospitality or a related discipline preferred; professional training or certificates in luxury retail or client experience advantageous.

Workplace

Culture

Chanel fosters a culture of exacting standards, elegance and discretion, where product knowledge and personalised service are paramount. The workplace emphasises continuous training, mentorship and career progression within an exacting luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.