Chanel Retail Excellence Manager

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Location
ParisÎle-de-FranceFrance
Seniority
Manager
Posted
Mar 16, 2026

About Chanel

Chanel is a globally recognised independent luxury fashion house renowned for its haute couture, ready-to-wear, leather goods and accessories. As an employer, the brand prioritises craftsmanship, savoir‑faire and exacting quality standards, offering a disciplined yet creative environment that demands commercial rigour and aesthetic sensitivity.

Chanel — Retail Excellence Manager in Paris. Lead retail operations, KPI programmes and store standards across the Chanel boutique network.

Role & Responsibilities

  • Design, implement and steward retail excellence programs that elevate store performance, customer experience and brand standards across the network.
  • Define, monitor and report on key retail KPIs and performance dashboards; translate data into actionable initiatives for stores and regional leadership.
  • Conduct regular operational audits and store assessments; develop corrective action plans and follow-through to ensure sustained compliance.
  • Coach and train store managers and frontline teams on sales methodologies, clienteling, visual merchandising standards and operational best practice.
  • Lead cross‑functional projects with merchandising, retail operations, HR and training teams to deliver consistency in presentation, service and commercial execution.
  • Manage pilot programs and rollouts of new processes, tools or service standards; collect feedback and iterate to achieve scalable adoption.
  • Coordinate mystery shopping, client feedback mechanisms and post‑visit analysis to continuously refine the in‑store experience.

Qualifications

  • Proven experience in retail operations or store standards within luxury fashion or premium retail, with management responsibility.
  • Demonstrable expertise in KPI-driven performance improvement and project delivery across multiple retail locations.
  • Strong coaching and training capability with a track record of developing store management and sales teams.
  • Excellent stakeholder management skills; ability to influence senior leaders and collaborate across merchandising, HR and operations.
  • High level of organisational autonomy, discretion and professionalism appropriate to a heritage luxury brand.
  • Availability for frequent travel between boutiques and regional hubs.

Skills

Retail performance management KPI definition and reporting Operational audit and compliance Coaching and training design Visual merchandising standards Project management Stakeholder engagement Change management

Experience

Typically requires 5+ years in retail operations or retail standards roles, preferably within luxury or premium retail, including direct experience leading store improvement programmes and managing cross‑functional initiatives.

Education

Bachelor's degree or equivalent in Business, Retail Management, Hospitality, or a related discipline; professional qualifications in retail management or training are advantageous.

Workplace

The successful candidate will be located in Paris, Île-de-France, France.

Culture

The workplace culture prizes artisanry and meticulous standards while encouraging initiative and commercial excellence. Teams operate with discretion, collaborative discipline and a commitment to sustaining the brand's prestige at every customer touchpoint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Performance Manager», «Retail Standards Manager», «Retail Excellence Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.