Chanel Retail Business Intelligence & Performance Assistant Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 25, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Retail BI & Performance Assistant Manager in Shanghai to lead business intelligence, data governance and retail analytics for China operations.
Role & Responsibilities
- Maintain, validate and continuously improve key retail performance datasets (sales, traffic, client, product, boutique-level indicators) to ensure reliable, consistent reporting
- Establish data checking routines and follow-up mechanisms to identify gaps, inconsistencies or system issues in a timely manner
- Collaborate with IT, Client, Merchandising, Finance, and P&O teams to align data definitions, governance standards and reporting logic across business functions
- Lead AI-enabled tools and analytical methods to accelerate insight generation and facilitate business analysis for both office and retail audiences
- Design and enhance BI dashboards that improve visibility of boutique, client, product and retail KPI performance, enabling leaders to identify opportunities and risks efficiently
- Support retail leaders (HOB/DHOB) in understanding performance trends and business drivers through BI tools, guidance materials and ad hoc analysis
- Contribute to key retail planning cycles including monthly target setting and yearly financial budgeting by preparing templates, assumptions and analytical inputs
- Support monthly sales rolling forecast process, consolidating boutique assumptions and providing scenario simulations
- Prepare regular performance review materials, competitor reports and monthly business reviews with clear highlights on key trends and business implications
- Provide analytical support across client, product and retail KPIs, connecting findings to business drivers such as traffic, conversion, client mix and product momentum
- Support boutique teams in building business acumen and KPI piloting capabilities
Qualifications
- University graduate; post-graduate qualification preferred
- 7+ years of relevant experience in BI development, business analysis or related fields
- Advanced proficiency in Power BI, Excel and similar analytical tools
- Hands-on experience in data processing, management, dashboard development or reporting process improvement
- Solid experience in business analytics with ability to analyze KPIs across retail, client and product dimensions
- Proven ability to identify key performance drivers and translate findings into clear business insights
- Prior experience in retail, luxury, fashion, consumer goods or consulting environments preferred
Skills
Experience
7+ years of relevant experience in BI development, business analysis, or related analytical fields. Demonstrated background in retail, luxury, fashion, consumer goods or consulting is preferred.
Education
University degree required; postgraduate qualification in business, data analytics, finance or related discipline preferred.
Workplace
The role is situated in Shanghai, Shanghai, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Analytics Manager», «Business Intelligence & Insights Specialist», «Retail Performance Analyst», «Data-Driven Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.