Chanel Retail Business Coordinator
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 18, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Tokyo: Retail Business Coordinator supporting retail excellence and head office operations in the Fashion Division.
Role & Responsibilities
- Organize and manage retail-related meetings, prepare minutes and reports, and ensure cross-departmental coordination
- Monitor and analyze service quality, sales performance, staffing metrics, and attrition rates; provide insights and recommendations to Retail Directors and Retail Managers
- Update and manage retail schedules and calendars in coordination with other departments
- Maintain retail documentation and information systems; create and update operational guidelines and compliance documentation
- Support retail projects and service initiatives from conception through execution, including research, preparation, and implementation
- Prepare and support weekly and monthly reporting deliverables
- Prepare Monthly Sales Reports in collaboration with Retail Managers through structured interviews and data collection
- Draft and distribute retail-related announcements and communications
- Attend select meetings and represent the Retail Director as needed
- Translate overseas materials and adapt content for the Japanese market; circulate to stakeholders
- Arrange logistics and provide support during executive visits from international headquarters
- Manage the Retail Director's calendar and handle meeting room reservations
Qualifications
- Intermediate to advanced business English proficiency
- Advanced proficiency in PowerPoint; intermediate or higher proficiency in Excel
- Demonstrated ability to work with precision, attention to detail, and accuracy
- Experience in retail operations or related environments is preferred but not required
Skills
Experience
Retail industry experience is advantageous but not mandatory. The ideal candidate brings strong organizational capabilities, responsiveness, and a commitment to meticulous execution.
Education
Not specified
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Retail Support Manager», «Retail Affairs Officer», «Retail Administrative Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.