Chanel Retail & Systems Transformation Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Chanel
Chanel is an independent, privately held French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand combines artisanal savoir-faire with global retail reach and a disciplined approach to product and client experience, offering a workplace that values creativity, craftsmanship and operational excellence within a highly curated luxury environment.
Chanel — Retail & Systems Transformation Manager in London. Lead omnichannel retail programmes, systems implementations and change across the global store network.
Role & Responsibilities
- Define and deliver the end-to-end retail transformation roadmap, aligning systems (POS, CRM, inventory/ERP) and processes with commercial objectives.
- Lead cross-functional programmes spanning retail operations, digital, IT and merchandising; manage schedules, budgets, scope and risk.
- Drive vendor selection and manage third-party integrators, ensuring solution fit, commercial rigor and contractual compliance.
- Design and implement business process redesign, data governance and operational standards for store rollouts and omnichannel workflows.
- Own change management: stakeholder engagement, executive reporting, training strategy, user adoption and post-live stabilization.
- Lead testing, UAT and cutover activities; define KPIs and measurement frameworks to quantify business benefit and continuous improvement opportunities.
- Coach and mentor project teams and local retail leads to embed new ways of working and sustain transformation outcomes.
Qualifications
- Proven track record leading retail transformation programmes, with responsibility for systems implementation and cross-functional coordination.
- Demonstrable experience engaging senior stakeholders and influencing at executive level.
- Strong programme and vendor management capability, including P&L/ budget oversight and contractual governance.
- Practical knowledge of retail systems (POS, CRM, inventory/ERP) and omnichannel fulfilment concepts.
- Excellent communication skills, with experience designing training and adoption plans for store teams.
Skills
Experience
Typically requires at least 5 years leading transformation or systems implementation programmes within retail, ideally including luxury or premium brand experience and proven results in omnichannel initiatives.
Education
Bachelor's degree in business, information systems, engineering or a related discipline, or equivalent professional experience.
Workplace
This position is based in London, England, UK.
Culture
Chanel cultivates a culture of meticulous craftsmanship, refined creativity and rigorous quality standards. Teams operate within a collaborative, cross-disciplinary environment where discretion, attention to detail and pride in the client experience are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Transformation Manager», «Omnichannel Transformation Manager», «Retail Operations Transformation Lead», «Store Systems & Change Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.