Chanel Regional Trainer, Fragrance & Beauty

About Chanel

Chanel is a preeminent French luxury house renowned for couture, ready-to-wear, accessories, fragrances and beauty. The maison combines heritage craftsmanship with contemporary creativity and operates a global retail network and selective distribution for its fragrance and beauty divisions. As an employer, Chanel emphasizes excellence, discretion and the pursuit of artisanal quality across retail and corporate functions.

Role & Responsibilities

• Design, develop and deliver product, make‑up and fragrance training programmes tailored to Chanel’s fragrance & beauty portfolio for retail teams across Scandinavia.
• Lead onboarding and continuous development for boutique sales advisors, beauty specialists and boutique managers, including masterclasses, practical demos and role‑play coaching.
• Create and maintain differentiated curricula, course materials and assessment tools for face‑to‑face workshops and digital learning (e‑learning/LMS).
• Partner with Regional Retail, Marketing and Product teams to translate global launches into local education roll‑outs and ensure consistent brand standards.
• Coach on clienteling, consultation techniques, merchandising standards and commercial KPIs to drive conversion, average transaction value and repeat clientele.
• Measure effectiveness of training through performance metrics, post‑training evaluations and actionable feedback; propose improvements and report on ROI.
• Organise and lead in‑store and regional events, product demonstrations and launch activations; represent the brand publicly in professional education settings.
• Travel regularly within the Scandinavian market to provide on‑site support, assessments and follow‑up coaching.

Qualifications

• Proven experience in training, education or coaching within luxury beauty, cosmetics or fragrance retail (regional remit preferred).
• Demonstrable ability to design curricula and deliver both practical and theoretical training to retail sales teams.
• Strong commercial acumen with a track record of translating training into measurable sales and service improvements.
• Excellent interpersonal and presentation skills; confident in public speaking and small‑group facilitation.
• Willingness and ability to travel frequently across the Scandinavian market.

Skills

Experience

Typically 5+ years of professional experience in luxury beauty or cosmetics, including demonstrable experience delivering retail training and at least 2 years in a regional or multi‑store coaching capacity.

Education

Bachelor’s degree or equivalent in business, marketing, cosmetology, hospitality, or a related field preferred; professional certifications in adult learning or beauty education are a plus.

Workplace

Culture

Chanel fosters a culture of meticulous attention to craft, creative excellence and discreet professionalism. Employees are expected to uphold high aesthetic and service standards while benefiting from the maison’s commitment to skill development and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.