Chanel Regional Sales Manager, High-End

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Achieve and exceed annual High-End sales targets through strategic sale of High Jewelry and Haute Horlogerie pieces above $50,000, with particular emphasis on exceptional creations above $1M
• Build, manage, and retain a robust portfolio of high-net-worth clients across all spend segmentations, with tailored annual engagement strategies for top-tier clients
• Recruit and acquire new high-potential clients annually while reactivating lapsed client relationships through personalized outreach and curated experiences
• Partner with the US High-End Business Development team to design and execute bespoke client experiences, collection launches, and strategic client activations
• Identify and convert top Fashion clients into High Jewelry clientele through collaborative boutique partnerships and seamless client transition strategies
• Elevate High-End product knowledge and brand excellence within boutique teams through coaching, mentorship, and consistent reinforcement of CHANEL standards
• Maintain consistent in-boutique presence across the Northeast network (3 days per week in boutiques; 2 days remote) to ensure operational excellence, elevated client service, and team development
• Optimize pricing integrity by managing discount levels and special request conversions while maintaining exceptional conversion rates across all client interactions
• Drive client attendance and engagement at local and international High Jewelry events, contributing to strategic client selection and assortment curation

Qualifications

• Proven success in High Jewelry or High-End luxury sales with a strong track record of significant revenue delivery
• Minimum 7+ years professional experience in a luxury retailer or relevant client-facing role such as hospitality
• Demonstrated expertise managing ultra-high-net-worth clients, ideally within the Northeast/New York market
• Strong cross-functional collaboration skills with the ability to influence and partner across Fashion, boutiques, and corporate teams
• Exceptional storytelling and cultural awareness with demonstrated comfort using CRM tools for portfolio development

Skills

Experience

Minimum 7+ years of professional experience in a luxury retail environment or equivalent client-facing role such as hospitality. Proven track record of managing ultra-high-net-worth clients and delivering significant High Jewelry or High-End luxury sales results, preferably within the Northeast or New York market. Demonstrated ability to build new client relationships and expand existing portfolios within the luxury sector.

Education

Not specified; industry expertise and proven sales performance prioritized over formal credentials.

Workplace

Compensation

The base compensation for this position ranges from USD 135,000 to USD 200,000 per annum.

Benefits

Dedicated paid time off for wellbeing including 2-week August office closure and wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com membership); generous paid time off (vacation, holidays, sick days, volunteer days); 401(k) with company matching and incentives; comprehensive healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, FSA/HSA options, EAP); life insurance, accidental death & dismemberment, short- and long-term disability, health advocate, international business travel accident & medical insurance, commuter transit & parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.