Chanel Regional Sales Manager, Fragrance and Beauty

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Pilot regional sales plans, analyze performance by store and Territory Manager, and propose corrective actions as needed
• Ensure realization of sales objectives and intervene rapidly when challenges arise
• Communicate proactively on results, opportunities, and territorial issues to senior leadership
• Develop strong relationships with Store Managers and operational teams to drive CHANEL business growth
• Collaborate with Training, Merchandising, CRM/e-retail, and Marketing teams to ensure cohesive execution of national initiatives
• Provide operational and management support to boutique teams
• Ensure flawless execution of marketing campaigns and initiatives, leveraging all available materials and tools
• Supervise compliance of counters with CHANEL merchandising and hygiene standards
• Report field observations on events, commercial performance, and new product rotation to optimize promotional impact
• Instill a culture of excellence centered on customer experience at every touchpoint
• Guarantee rigorous application of clienteling best practices and customer relationship management
• Monitor service quality and handle complex situations and customer dissatisfaction with discretion
• Lead, inspire, and support Territory Managers and their teams to maximize commercial results and customer experience
• Deploy personalized development plans and conduct annual evaluations, recommending tailored training
• Manage recruitment needs and staff integration, and handle specific HR matters
• Pilot inventory management to anticipate trends and capitalize on commercial opportunities
• Support operational and training needs of Territory Managers
• Actively participate in recruiting demonstrators for major launches and events
• Ensure proper functioning and performance of beauty cabins
• Participate in planning store openings, closures, and renovations
• Embody CHANEL's elegant and professional image at all times

Qualifications

• Confirmed experience of 7–10 years minimum in a regional sales management role, ideally in the Beauty or Luxury sector
• Solid track record in the fragrance and beauty product universe; experience with multiple suppliers considered an asset
• Excellent competencies in strategic planning, communication, and monitoring
• Natural leadership; ability to mobilize and unite teams toward ambitious objectives
• Strong sense of autonomy, initiative, and collaborative spirit
• High flexibility and ease in a constantly evolving environment
• Bilingual fluency in French and English, both spoken and written, essential for interacting with local and international teams
• Complete adherence to CHANEL values and ethics

Skills

Experience

7–10 years minimum in regional sales management, preferably in the luxury beauty or fragrance sector. Demonstrated success leading territory teams, driving commercial targets, and maintaining brand standards across multiple retail locations.

Education

Secondary education required; post-secondary qualifications in business, retail management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 120,000 to CAD 135,000 per annum.

Benefits

Private medical and dental insurance; long-term disability coverage; life insurance and accidental death and dismemberment insurance; family coverage available. Solid corporate pension plan and matching program. Generous annual leave, sick leave, volunteer days (CSR), and birthday day off. Robust global parental leave policy. Employee Assistance Program (EAP) offering 24/7 access to resources including psychological support, legal aid, wellness services, and financial advice. Mentorship, professional learning opportunities, and internal career advancement.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.