- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Regional Field Manager leads commercial performance and retail excellence across department-store counters, independent retailers and assigned points of sale, managing Stand Managers and sales teams where applicable. The role develops talent, drives sell-out, upholds CHANEL client experience standards and oversees commercial, retail and operational activity.
Role & Responsibilities
- Manage, coach and develop Stand Managers and sales teams within the assigned scope, fostering a culture of performance, collaboration and client excellence.
- Identify development needs, ensure completion of internal training on fundamentals and new products, and lead targeted briefings and coaching sessions.
- Set and monitor individual and collective objectives, implementing development or improvement plans as needed.
- Anticipate staffing needs, participate in recruitment and onboarding, arrange temporary reinforcements, and oversee schedules to ensure stand coverage.
- Ensure commercial commitments and operational standards agreed with partners are upheld.
- Analyze sell-in and sell-out results, productivity and each point of sale’s potential; build prioritized, measurable action plans with Stand Managers.
- Identify commercial opportunities and risks across categories, competition, staffing and visibility, and implement appropriate corrective actions.
- Maintain structured monitoring of performance and priorities, and share analyses and recommendations.
- Ensure an exceptional client experience and compliance with CHANEL standards across all points of sale.
- Oversee merchandising, visual merchandising, visibility, product presentation, assortments and stock availability.
- Support openings, renovations, installations and specific projects.
- Ensure high-quality execution of launches, events and commercial activations, and monitor their results.
- Contribute to the implementation of CRM and client loyalty initiatives.
- Plan field presence, visits and resources according to sector priorities.
- Manage resources and investments allocated to commercial activities efficiently.
- Build strong relationships with store management and retailers, and negotiate local opportunities within the defined framework.
- Monitor the market, competition and field best practices, and share identified opportunities with internal teams.
- Ensure administrative follow-up and compliance with internal processes.
Qualifications
- Established experience in retail management, counter management or point-of-sale leadership, ideally in beauty, luxury or selective retail.
- Strong practical experience in recruitment, coaching and developing team performance.
- Strong commercial acumen and the ability to translate results analysis into action.
- Organizational skills, autonomy and the ability to manage multiple points of sale.
- Hands-on leadership, diplomacy, high standards and excellent interpersonal skills.
- Sensitivity to luxury codes and exceptional client experience.
- Proficiency in analysis, synthesis, presentations and Microsoft Office (Excel, PowerPoint).
- Fluent French; English and/or German is an advantage depending on the assigned scope.
Skills
Experience
Established experience in retail management, counter management or point-of-sale leadership.
Workplace
The role is situated in German-speaking Switzerland, German-speaking Switzerland, Switzerland.
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Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.