Chanel Regional Process Lead – Sales & Commercial Operations
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Posted
- Mar 30, 2026
About Chanel
Chanel is an iconic French luxury fashion and beauty house renowned for its haute couture, ready-to-wear, accessories and fragrance maisons. Privately held and internationally influential, the brand is recognized for uncompromising craftsmanship, creative excellence and a global retail footprint that spans flagship boutiques and premium wholesale partners.
Chanel seeks Regional Process Lead for Order-to-Cash Sales transformation across Europe. Paris-based role managing HERO Program implementation and sales operations optimization.
Role & Responsibilities
- Lead the design, deployment, and optimization of Order-to-Cash Sales and commercial processes within the HERO Program, covering boutique and wholesale replenishment aligned with ERP capabilities and local market needs
- Act as guarantor of end-to-end sales process performance, embedding both Chanel's strategic ambitions and market best practices
- Pilot and lead a transversal team of functional experts across business teams, supported by external consultants
- Ensure cross-functional alignment across Finance, Sales O2C, R2R, IT, Procurement, wholesale, marketing, and Supply stakeholders at division, global, and local levels
- Anticipate and escalate risks to the Regional Process Owner, securing alignment with the domain's strategic roadmap
- Promote and safeguard local business specificities within global governance structures
- Drive simplification, efficiency, and continuity in Order-to-Cash Sales operations, including sales force tools and EDI integration during organizational transformation
- Influence and align stakeholders across divisions and geographies to secure coherence between global standards and local realities
- Strengthen adoption of new ways of working through constructive participation in governance and change initiatives
Qualifications
- 10+ years of experience in sales, commercial operations, or transformation leadership within complex international environments, including wholesale and boutique distribution
- Proven track record in large-scale ERP transformation programs, preferably Microsoft Dynamics 365
- Strong expertise in Order-to-Cash and end-to-end sales processes, covering replenishment, campaigns, quotas, assortments, and wholesale flows
- Excellent collaboration and stakeholder engagement skills with capacity to influence constructively across diverse organizational functions
- Demonstrated experience in transversal leadership, governance, and managing external consultants through deployment phases
- Ability to simplify complex challenges into clear, actionable solutions aligned with business objectives
Skills
Experience
10+ years in sales, commercial operations, or transformation leadership within complex international environments, including experience with wholesale and boutique distribution channels. Proven success leading large-scale ERP transformation programs, preferably involving Microsoft Dynamics 365 implementations across multiple regions.
Education
Advanced degree in Business Administration, Operations Management, or related discipline preferred; equivalent professional experience in sales operations or enterprise transformation may substitute.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of absolute quality, discretion and creative ambition. The workplace values artisanal excellence and collaborative problem-solving, offering professionals the chance to shape premium retail experiences within a heritage luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Operations Manager», «Regional Sales Process Manager», «Commercial Operations Lead», «Sales Transformation Lead», «Sales Process Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.