- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Regional Field Manager – Counters & Independents oversees commercial performance and retail execution across department-store counters, independent retailers and assigned points of sale, while directly leading Counter Managers and/or sales teams. With a strong field presence, the role develops talent, drives sell-out and ensures a customer experience aligned with CHANEL standards.
Role & Responsibilities
- Lead, coach and develop Counter Managers and sales teams, fostering a culture of performance, collaboration and exceptional customer focus.
- Identify development needs, ensure participation in internal training on core skills and new products, and deliver targeted briefings and coaching.
- Set and monitor individual and collective objectives, implementing development or improvement measures as needed.
- Anticipate staffing needs, support recruitment and onboarding, organize temporary staff reinforcement, and monitor schedules to ensure adequate counter coverage.
- Ensure compliance with commercial commitments and operational standards agreed with partners.
- Analyze sell-in and sell-out results, productivity and each point of sale’s potential; develop prioritized, measurable action plans with Counter Managers.
- Identify commercial opportunities and risks, including those related to categories, competition, staffing and visibility, and implement appropriate corrective actions.
- Systematically track performance and priorities, and share analyses and recommendations.
- Ensure an exceptional customer experience and compliance with CHANEL standards across all points of sale.
- Oversee merchandising, visual merchandising, visibility, product presentation, assortments and stock availability.
- Support store openings, renovations, installations and specific projects.
- Ensure high-quality execution of product launches, sales activations and events, and track their results.
- Contribute to CRM and customer loyalty initiatives.
- Plan field presence, visits and resources according to territory priorities.
- Manage resources and investments allocated to commercial activities, with a focus on efficiency.
- Maintain strong relationships with department store management and independent retailers, and negotiate local opportunities within the established framework.
- Monitor the market, competition and field best practices, sharing identified opportunities with internal teams.
- Ensure administrative follow-up and compliance with internal processes.
Qualifications
- Substantial experience in retail management, counter management or leading a point of sale, ideally in beauty, luxury or selective retail.
- Extensive experience in recruitment, coaching and developing team performance.
- Strong commercial understanding and the ability to turn results analysis into concrete actions.
- Strong organizational skills, autonomy and the ability to manage multiple points of sale.
- Approachable leadership style, diplomacy, high standards, and excellent communication and relationship-building skills.
- Sensitivity to the codes of the luxury segment and to the delivery of an exceptional customer experience.
- Very good skills in analysis, preparation and presentation, as well as Microsoft Office, particularly Excel and PowerPoint.
- Fluent German; English and/or French is an advantage, depending on the area of responsibility.
Skills
Experience
Substantial experience in retail management, counter management or leading a point of sale; extensive experience in recruitment, coaching and developing team performance.
Workplace
This position is based in German-speaking Switzerland, German-speaking Switzerland, Switzerland.
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Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.