Chanel Reception & Client Hospitality Host

Location
Employment Contract
Seniority Entry-Level
Posted Mar 27, 2026
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Chanel is hiring a Contract Reception & Client Hospitality Host in Nice — fixed-term role delivering luxury guest relations and concierge-style client service.

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fine jewelry and beauty. As an employer, Chanel demands exacting standards of craftsmanship and service and cultivates a workplace focused on refinement, discretion and a couture approach to client relationships.

Role & Responsibilities

  • Provide a polished, welcoming reception for clients and visitors in accordance with Chanel’s brand standards.
  • Manage client appointments and reservations, coordinate with sales and boutique teams to optimise the guest experience.
  • Deliver concierge-style hospitality: assist with enquiries, provide product and boutique information, and arrange in-store services.
  • Operate the reception workstation: answer and direct phone calls, manage email enquiries and maintain appointment calendars.
  • Maintain accurate client records and update CRM or reservation systems following each client interaction.
  • Ensure the reception and client areas are immaculate, curated and aligned with visual and service guidelines.
  • Support boutique events and client appointments, including logistics, guest lists and on-site hospitality.
  • Act with absolute discretion and confidentiality when handling sensitive client information and high-profile guests.

Qualifications

  • Professional, presentable demeanour suited to luxury hospitality and high-touch client service.
  • Proven track record in front-desk, hospitality or luxury retail roles; experience with clienteling preferred.
  • Demonstrated discretion, diplomacy and ability to manage confidential client information.
  • Flexible availability, including evenings or weekends as required by boutique operations.
  • Proficiency with standard office and client-management tools; aptitude for learning proprietary systems quickly.

Skills

Luxury clienteling High-level customer service Discretion and confidentiality Professional presentation and etiquette Appointment management and calendar coordination Microsoft Office (Word, Excel, Outlook) CRM systems POS terminal operation

Experience

Minimum 1 year of experience in hospitality, front-desk operations, or luxury retail client services; prior exposure to high-end brands or boutique environments preferred.

Education

High school diploma or equivalent; vocational training in hospitality, customer service or retail is an advantage.

Workplace

This position is based in Nice, Provence-Alpes-Côte d'Azur, France. Cerulean lists 44 open roles in Nice. The broader Provence-Alpes-Côte d'Azur area accounts for 178 active listings on Cerulean, 4 of which are new. In France as a whole, Cerulean currently features 4.319 open positions, with 78 posted this week.

Culture

Chanel’s workplace emphasises meticulous attention to detail, refined service and professional discretion. Teams operate in a collaborative, client-focused environment where presentation, confidentiality and a commitment to excellence are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.