Chanel Quality Representative
- Location
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Apr 30, 2026
About Chanel
Chanel is an independent global maison renowned for haute couture, ready-to-wear, accessories, fragrances, cosmetics and high-watchmaking. The brand operates vertically from creative ateliers to artisanal manufacturing and Swiss watchmaking sites, sustaining a heritage of craftsmanship, technical excellence and discretion.
Chanel — Quality Representative in La Chaux-de-Fonds: oversee product and supplier quality for Swiss watchmaking operations.
Role & Responsibilities
- Act as the local quality representative for the manufacturing site, ensuring products comply with Chanel specifications and regulatory requirements.
- Perform and coordinate incoming, in-process and final inspections; manage non-conformances and document containment actions.
- Lead root-cause analysis and corrective/preventive actions (8D/CAPA) until resolution and verify effectiveness.
- Conduct supplier quality follow-ups and supplier audits; liaise with procurement and supply-chain teams to resolve supplier-related issues.
- Maintain and report quality KPIs, generate inspection and trend reports, and present findings to cross-functional stakeholders.
- Support internal and external audits and contribute to continuous improvement projects (FMEA, SPC, AQL).
- Ensure correct use and calibration of measurement equipment and oversee metrology activities on site.
Qualifications
- Technical diploma, bachelor’s degree or equivalent in mechanical engineering, watchmaking, micro-mechanics or quality management.
- Proven track record in quality assurance/control within precision manufacturing or Swiss watchmaking.
- Practical knowledge of quality methodologies: 8D, Root Cause Analysis, FMEA, SPC and AQL.
- Experience managing supplier quality and conducting supplier audits.
- Strong documentation and reporting skills, including experience with quality management systems (ISO 9001).
- Fluency in French and professional proficiency in English.
Skills
Experience
Typically 3–5 years in quality assurance or quality control within precision manufacturing, preferably within Swiss watchmaking or similarly regulated, artisanal production environments. Demonstrated experience in managing non-conformances, supplier quality and cross‑functional remediation projects.
Education
Technical diploma or bachelor’s degree in mechanical engineering, watchmaking, micro-mechanics, or quality management; vocational watchmaking qualifications are acceptable.
Workplace
This position is based in La Chaux-de-Fonds, Neuchâtel, Switzerland, within easy reach of Neuchâtel.
Culture
Chanel cultivates a culture of exacting standards, artisanal savoir‑faire and discretion. Teams operate with cross‑disciplinary collaboration, a commitment to craftsmanship and continuous improvement, reflecting the maison’s dual emphasis on creative excellence and technical rigor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Assurance Specialist», «Quality Control Coordinator», «Quality Compliance Officer», «Quality Engineer», «Quality Liaison», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.