Chanel Quality Project Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support significant quality alerts and help identify appropriate solutions.
• Manage quality-related administrative activities, including sample orders, registrations in Orly, and liaison with Distribution Centres on samples, CNTRD and related matters.
• Prepare visits to manufacturers and monitor the related action plans, coordinating the partners and stakeholders involved.
• Document recurring defects and lessons learned.
• Work closely with Savoir-Faire Quality Experts to structure and share best practices.
• Monitor Savoir-Faire Quality indicators and contribute to the weekly 360 report.
• Prepare Business Reviews and other quality alignment meetings.
• Support master monitoring and related administrative management.
• Act in line with Maison values and the roadmap defined by CHANEL behaviours.
• Collaborate cross-functionally with the teams and stakeholders involved.
• Promote clear, timely, effective and relevant communication.
• Contribute to sharing expertise and best practices.
• Participate in alignment sessions and meetings held in Italy and with international teams.
• Encourage collaboration across teams and progress towards collective objectives.

Qualifications

• Fluent written and spoken French.
• Sensitivity to products and quality matters.
• Highly responsive, with autonomy in organising work and managing different topics.
• Strong analytical skills and the ability to structure issues and identify solutions, communicating them clearly and effectively to the stakeholders involved.
• Precision, organisation and attention to detail.
• Rigorous monitoring of action plans, indicators and reporting activities.
• Excellent communication and interpersonal skills, including in international contexts.
• Ability to work cross-functionally and collaboratively with diverse stakeholders.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Proactive approach, critical thinking, and ability to work independently and as part of a team.

Skills

Compensation

The base compensation for this position is EUR 33,000 per annum.

Benefits

Meal vouchers and smart working may be offered, alongside benefits provided under the applicable national collective labour agreement and legislation.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.