Chanel Quality Performance Engineer

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Formalize and structure quality system methodologies tailored to each product line within the Fashion division
• Develop and implement the quality system roadmap in collaboration with product lines and measure progress through defined indicators
• Manage partner quality assurance governance processes across product lines in cooperation with Operations and Distribution Centers
• Define and maintain Chanel quality standards and requirements for critical process audits
• Create, animate, and maintain the Chanel quality auditor training program in cooperation with Human Resources
• Establish and manage the Chanel quality auditor community
• Oversee the design and evolution of quality information systems, including control modulation tools, quality label management, and problem-solving methodology implementation
• Create, develop, and deliver internal training on quality tools for the Fashion division
• Serve as an expert in quality systems innovation and propose performant solutions for new processes in cooperation with Operations and Distribution Centers
• Create and maintain formalized documentation on the role's scope and ensure dissemination and mastery within the quality community

Qualifications

• Engineering school graduate or equivalent qualification
• Minimum 5 years of professional experience in quality management and industrial processes
• Demonstrated expertise in quality management tools (Lean, Six Sigma)
• Proficiency in advanced problem-solving methodologies for complex on-site challenges
• Experience implementing quality systems in demanding or multi-site environments
• Ability to coordinate cross-functional teams and mobilize transversal groups
• Strong diplomatic and assertive communication with high situational intelligence
• Fluent English (reading, writing, speaking)
• Mastery of IT tools (Excel, PowerPoint)

Skills

Experience

Minimum 5 years of professional experience in quality management and industrial processes, with demonstrated competency in both industrial process environments and artisanal workshops. Experience in multi-site quality system implementation and matrix-based process management is essential.

Education

Engineering school diploma or equivalent qualification.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.