Chanel Quality Improvement Coordinator, Leather Goods

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Manage and analyze quality alerts from international markets and after-sales service teams; consolidate incident data and participate in weekly quality reporting meetings and resolution coordination
• Support quality point animations with international markets, sharing product specifications and facilitating the treatment of quality requests and technical inquiries
• Act as liaison between operations and after-sales service teams, ensuring precise communication on product specifications and consistency of messaging to address client needs
• Contribute to continuous improvement initiatives by supporting quality action plan implementations and analyzing recurring defects and incident characterization
• Collect, consolidate, and analyze customer and after-sales service feedback to identify emerging signals, track key performance indicators, and propose targeted improvement initiatives
• Organize and lead quality analysis workshops; participate in the examination of returned products (bags and small leather goods) and contribute to developing concrete solutions to strengthen customer satisfaction

Qualifications

• Strong analytical mindset and synthesis capabilities
• Rigorous, well-organized, and proactive problem-solver with excellent anticipation skills
• Autonomous with strong interpersonal and communication abilities
• Demonstrated sensitivity to product quality and genuine passion for the luxury sector
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio)

Skills

Experience

Experience in quality assurance, product analysis, or a related discipline within a luxury or manufacturing environment is valued; demonstrated ability to manage multiple stakeholders and coordinate complex quality processes is advantageous.

Education

Currently pursuing or recently completed studies in quality management, supply chain, engineering, or a related field; candidates from business schools or specialized programs in luxury management are particularly encouraged to apply.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.