Chanel Quality & After‑Sales Service Associate
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 8, 2026
About Chanel
Chanel is an independent French maison renowned for haute couture, ready‑to‑wear, leather goods, accessories and beauty. As a globally recognised luxury house, Chanel combines artisanal craftsmanship with rigorous quality standards and an international retail network, offering employees exposure to exacting product knowledge and client service at the highest tier of luxury retail.
Chanel — Quality & After‑Sales Service Associate in Taipei City. Join Chanel's client care team to manage repairs, quality inspections and warranty services.
Role & Responsibilities
- Deliver after‑sales service and technical support for Chanel products, handling repair intake, status updates and final client delivery in accordance with maison standards.
- Perform thorough quality inspections and defect analysis on incoming items and document findings against established SOPs.
- Coordinate repair workflows with in‑house ateliers, approved external workshops and internal technical teams; track progress and escalate delays or technical issues.
- Manage warranty and non‑warranty claims, produce accurate service estimates and obtain necessary approvals from regional teams.
- Communicate proactively and professionally with clients regarding timelines, care recommendations and post‑service follow‑up to ensure client satisfaction and retention.
- Maintain meticulous service records in CRM/order‑tracking systems and produce regular reports on service volumes, turnaround times and recurring faults.
- Support boutique teams with product knowledge and training related to care, maintenance and common technical issues.
Qualifications
- Minimum secondary education; vocational or technical qualification in fashion, leather goods repair or a related discipline preferred.
- Proven experience in after‑sales, quality control or repair coordination within luxury goods, leather goods or watches preferred (typically 1–3 years).
- Strong attention to detail, methodical documentation habits and the ability to follow complex technical procedures.
- Excellent interpersonal skills with a client‑centric attitude and demonstrated ability to manage difficult conversations diplomatically.
- Comfort working across cross‑functional teams (boutique, atelier, regional technical services) and adhering to maison quality and confidentiality standards.
Skills
Experience
Typically 1–3 years of professional experience in after‑sales service, repairs coordination, or quality control within the luxury goods sector; experience with leather goods or jewellery repair is advantageous.
Education
High school diploma required; vocational/technical diploma in fashion, leatherwork or a related field preferred. Professional training in repair techniques or quality assurance is an asset.
Workplace
This position is based in Taipei, Taipei, Taiwan.
Culture
Chanel sustains an environment that prizes craftsmanship, discretion and an uncompromising attention to detail. Employees operate within an elevated service culture, collaborating closely with ateliers and boutique teams to protect the maison's reputation for excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Advisor», «Customer Care Associate — Quality», «Warranty & Repairs Coordinator», «Service and Quality Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.