Chanel Project Manager, Omnichannel Client Data

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead and monitor omnichannel workstreams, ensuring progress visibility, documented decisions and stakeholder alignment
• Translate complex business, regulatory and client needs into clear scenarios, use cases and end-to-end client journeys supporting cross-regional experiences
• Drive coherence across client touchpoints, including cross-regional login journeys, UX/UI improvements and touchpoint adaptations
• Partner with Regions, Divisions, Business, IT and Legal teams to gather requirements, identify implications and shape practical aligned solutions
• Manage evolutions to the Global Client Preference Centre, including regulatory changes, new-market deployments and touchpoint integrations
• Monitor consent-data quality, completeness and KPIs, maintaining reliability of client data enabling omnichannel experiences
• Coordinate cross-regional and cross-divisional discussions on client engagement topics, including global digital account coherence and Chanel.com adaptations
• Serve as central point of contact for the Pioneer Community, facilitating key meetings, preparing materials and communicating progress and decisions
• Coordinate assessment and communication of client-data incidents, including remediation actions and potential implications

Qualifications

• Several years of experience in digital, omnichannel and/or data-management environments
• Strong project-management experience across multiple workstreams in partnership with Business and IT teams
• Proven ability to manage diverse stakeholders, build trusted relationships and communicate with clarity and influence
• Client-oriented mindset with genuine appreciation for customer experience importance
• Proactive, pragmatic and accountable approach with flexibility to navigate strategic and operational priorities
• Demonstrated complex problem-solving ability with curiosity for diverse perspectives and adaptability
• Strong organisation and attention to detail with excellent time management under pressure
• Excellent written and verbal communication skills including proficiency in PowerPoint, Excel and Word

Skills

Experience

Several years of experience in digital, omnichannel and/or data-management environments, with strong project-management expertise across multiple workstreams and close partnership with Business and IT teams.

Education

Not specified; no formal educational requirements stated.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.