Chanel PMO Senior Manager, HR Transformation

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Maintain an integrated transformation roadmap with visibility of milestones, dependencies and critical decisions.
• Connect initiatives, teams and stakeholders to coordinate execution across the transformation portfolio.
• Monitor programme health and surface risks, bottlenecks and opportunities to accelerate progress.
• Translate strategic objectives into actionable plans, measurable outcomes and disciplined delivery rhythms.
• Maintain the Transformation Office governance rhythm, including leadership forums, steering committees and decision processes.
• Prepare materials, insights and recommendations to support executive alignment and strategic decisions.
• Track actions, decisions, risks and escalations to ensure accountability and timely follow-through.
• Create transparency across interdependencies and help resolve cross-functional challenges.
• Use data, digital tools and AI-enabled approaches to strengthen portfolio intelligence, anticipate risks and dependencies, streamline dashboards, metrics and reporting, and provide timely, actionable insights.
• Track benefits, value creation and strategic objectives, ensuring transformation investments translate into impact in close alignment with Finance.
• Proactively manage risks, issues and dependencies, escalating where needed with clear mitigation options.
• Establish consistent programme management standards, governance processes and delivery controls.
• Maintain key documentation, deliverables and artefacts to a high professional standard.
• Improve tools, processes and ways of working to strengthen transformation delivery across People & Organisation.
• Build collaboration, engagement and accountability across the Transformation Office and wider programme community.

Qualifications

• Significant experience in large-scale transformation, PMOs or strategic portfolios within complex global organisations.
• Strong expertise in governance, planning, reporting, risk management and executive stakeholder engagement.
• Proven ability to operate in matrixed environments with multiple stakeholders and competing priorities.
• Strong understanding of AI-enabled PMO practices, with experience using AI and digital tools to enhance portfolio insights, reporting, risk identification, decision support and delivery effectiveness.
• Knowledge of retail or luxury environments.
• Strong organisational discipline and confidence navigating ambiguity and evolving priorities.
• Excellent stakeholder management and influencing skills with senior leaders and cross-functional teams.
• Analytical mindset and ability to connect information, identify implications and frame choices.
• Ability to bring clarity and pace without creating unnecessary process.
• Collaborative, resilient and proactive, with a strong sense of ownership.

Skills

Experience

Significant experience in large-scale transformation, PMOs or strategic portfolios within complex global organisations.

Benefits

Opportunity to shape the future of People & Organisation at Chanel, with visibility across a broad transformation agenda; exposure to strategic challenges and senior leaders across functions; opportunities to broaden transformation expertise and influence ways of working while continuing to learn across functions, markets and areas of expertise.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.