Chanel Perfume & Beauty Counter Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Apr 20, 2026
About Chanel
Chanel is an independent French maison renowned for haute couture, ready-to-wear, high jewelry, fragrances and cosmetics. As a global luxury brand, Chanel combines rigorous craftsmanship and creative leadership with an exacting client service ethos; its retail network cultivates immersive, highly curated experiences representative of the maison's heritage.
Chanel — Yiwu: Perfume & Beauty Counter Manager position overseeing fragrance and cosmetics sales, team leadership and clienteling.
Role & Responsibilities
- Lead and coach a team of beauty advisors and counter staff to deliver exceptional, personalised client experiences and achieve sales targets.
- Own daily operations of the perfume and cosmetics counter: merchandising execution, stock management, visual standards, inventory reconciliation and loss prevention.
- Develop and maintain clienteling activities including VIP servicing, client files, aftercare and appointment management to maximise retention and lifetime value.
- Drive commercial performance through KPI monitoring, sales forecasting, promotional execution and calendar planning with regional management.
- Ensure product and brand knowledge across the team through regular training and performance feedback; act as in-store product specialist for fragrance and skincare.
- Maintain Chanel’s operational and brand standards including boutique presentation, compliance, opening/closing procedures and customer complaint resolution.
- Collaborate with regional office on launches, marketing activations and boutique-level implementation of global merchandising directives.
Qualifications
- Proven retail management experience in luxury beauty, cosmetics or perfume (regional or flagship boutique level).
- Demonstrated track record of meeting or exceeding sales targets and driving team performance.
- Strong leadership skills with experience hiring, coaching and developing frontline retail talent.
- Excellent interpersonal and clienteling abilities; high standards of personal presentation and professional conduct.
- Fluent in Mandarin is expected for this location; additional language skills advantageous (not specified in source).
Skills
Experience
Typically 3–5 years in luxury retail with at least 2 years in a supervisory or manager role within beauty, fragrance or cosmetics environments; experience with boutique-level launches and promotional events preferred.
Education
Secondary education with professional retail certification or vocational training preferred; bachelor's degree in business, marketing or related field is advantageous but not mandatory when offset by relevant luxury retail experience.
Workplace
The role is situated in Yiwu, Zhejiang, China — conveniently close to Hangzhou.
Culture
Chanel’s retail culture emphasises meticulous attention to detail, brand stewardship and an uncompromising standard of client service. Employees operate in a high-expectation environment that values product expertise, refined presentation and continuous professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty & Fragrance Counter Manager», «Beauty Boutique Manager», «Fragrance Department Manager», «Makeup & Skincare Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.