Chanel People Experience Partner
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 8, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
People Experience Partner at Chanel Hong Kong S.A.R. — architect employee lifecycle experiences, manage relations, and drive culture strategy as trusted HR advisor.
Role & Responsibilities
- Deliver seamless, branded, and human-centered experiences across all employee lifecycle stages including onboarding, mobility, reboarding, exits, and transitions
- Shape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics
- Identify friction points through data, sentiment, and case trends; propose structural improvements
- Ensure accuracy of employee records, documentation, Workday updates, and compliance requirements across Hong Kong and Macau
- Safeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets
- Drive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline
- Monitor data integrity, reporting accuracy, and readiness for audits and policy updates
- Act as primary employee relations advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values
- Manage end-to-end case workflows from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements
- Provide judgment-based recommendations, partnering with HRBPs and Legal where needed
- Identify root causes of employee relations trends, enabling preventative action through policy updates, manager capability building, or process enhancements
- Translate People Experience strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences
- Influence leaders to adopt people-centric practices and embed the human touch
- Strengthen culture through events, recognition, leadership connectivity, and community-building initiatives
- Offer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback
- Adapt People Experience initiatives to division-specific needs
- Serve as trusted advisor to business leaders, bringing clarity, judgment, and practical solutions to people matters
- Proactively surface people insights, employee sentiment, and risk patterns to influence business decisions
- Work in close partnership with HRBPs and Centers of Excellence to provide integrated people support aligned with organizational and business objectives
- Build organizational empathy by championing employee voice through the lens of Chanel's culture and commitment to maintaining humanity
- Utilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations
- Use predictive thinking to anticipate people needs based on trends such as seasonality in retail workload, reboarding needs, and cultural fatigue
- Lead or support market-wide or cross-functional projects such as culture transformation, process redesign, and wellbeing
- Ensure operational readiness for new workforce policies, tools, and systems
- Advocate for simplification, employee-centricity, and innovation in all experience processes
- Contribute to a cohesive, agile People Experience team that shares accountability across portfolios
- Build future capabilities within the People Experience team by role modeling judgment, experience-led thinking, digital fluency, and continuous improvement
Qualifications
- Bachelor's degree in Human Resources, Psychology, or related field
- Proficiency in English and Traditional Chinese (written and verbal)
- Solid understanding of local employment regulations, policies, and governance requirements in Hong Kong and Macau
- Minimum 8–10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory
- Demonstrated ability to lead employee relations investigations, risk assessments, and case handling at a senior advisory level
- Advanced Workday familiarity and strong HR systems literacy
- Strong analytical capability with ability to interpret data and drive insights
- Excellent written and verbal communication skills for crafting communications, guides, and manager advisories
- Experience design expertise with demonstrated ability to design and lead end-to-end employee journeys and transformation initiatives
- Operational excellence capability including process re-engineering and governance maturity elevation
- Strategic stakeholder partnership capability with demonstrated influence at business partner level
- Digital fluency including dashboard creation, systems improvement, and data-driven thinking
Skills
Experience
Minimum 8–10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory. Experience in luxury retail, multi-stakeholder environments, or fast-paced business settings is highly valued. Demonstrated track record of leading employee relations investigations, risk assessments, and case handling at a senior advisory level.
Education
Bachelor's degree in Human Resources, Psychology, or related field.
Workplace
The role is situated in Hong Kong, Hong Kong.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Business Partner», «People Operations Specialist», «Employee Relations Advisor», «Human Resources Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.