Chanel People Experience Partner
- Seniority
- Mid-Level
- Posted
- Mar 16, 2026
About Chanel
Chanel is a leading global luxury fashion and beauty house renowned for its craftsmanship, timeless design, and strong brand heritage. As part of a multinational luxury ecosystem, the employer prioritizes excellence, discretion and creativity, offering HR professionals the opportunity to work at the intersection of high-touch client culture and complex international operations.
Chanel seeks a People Experience Partner in Hong Kong — an HR business partner to drive employee experience, talent and performance programmes for the local business.
Role & Responsibilities
- Act as the primary HR business partner to assigned Hong Kong-based business units, advising leaders on people strategy, organisational design and workforce planning.
- Drive employee experience initiatives across the employee lifecycle, including onboarding, engagement, recognition and internal mobility programmes.
- Partner with talent management to implement performance management, succession planning and development interventions tailored to retail and corporate populations.
- Provide operational HR support: case management for employee relations, disciplinary processes, absence and return-to-work, and local statutory compliance.
- Translate global HR programmes into locally relevant actions and ensure consistent delivery across sites in the market.
- Use people data and HR analytics to identify trends, propose solutions and measure the impact of interventions.
- Coach and build capability in line managers to improve leadership effectiveness, team performance and employee retention.
- Lead or participate in cross-functional projects (change initiatives, cultural programmes, EVP activation) and liaise with regional HR partners.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration or related discipline; postgraduate qualification in HR or organisational development preferred.
- Minimum 5 years of progressive HR experience, with proven HR business partnering exposure — ideally within luxury retail, fashion, beauty or other client‑facing multinational environments.
- Demonstrated experience in employee relations, performance management and talent programmes.
- Strong stakeholder management and influencing skills with senior leaders and cross‑functional teams.
- Sound knowledge of Hong Kong employment legislation and practical HR compliance.
- Excellent written and verbal communication skills; proficiency in English is required, Cantonese or Mandarin advantageous.
Skills
Experience
At least 5 years of progressive HR experience with demonstrated success as an HR business partner in a multinational or luxury retail/consumer environment, including hands-on employee relations and talent programmes.
Education
Bachelor’s degree in Human Resources, Business Administration or related field; postgraduate HR qualification or CIPD equivalent preferred.
Workplace
The role is situated in Hong Kong, Hong Kong, China.
Culture
The workplace culture emphasizes craftsmanship, discretion and refinement consistent with a global luxury brand. Employees are expected to combine commercial acumen with a high level of service orientation; cross-border collaboration and adherence to brand standards are central to daily work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Business Partner», «Employee Experience Partner», «People & Culture Partner», «Talent Experience Partner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.