Chanel People & Organisation Operations Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver reliable support across key moments in the employee lifecycle, including onboarding, employee changes, mobility, benefits and exits
• Maintain high-quality employee records, documentation and processes in compliance with Chanel policies and local regulatory requirements
• Serve as a trusted first point of contact for employee and manager enquiries, providing clear and timely support while escalating complex matters appropriately
• Identify recurring issues and inefficiencies in P&O processes, implementing improvements and removing unnecessary steps
• Monitor service trends and data quality, translating insights into practical actions to enhance employee experience and organisational compliance
• Support digital and AI-enabled transformation initiatives by embracing new technology and automation tools responsibly
• Take ownership of implementing and stabilising new programs, policies and processes for sustainable people service delivery

Qualifications

• 2–3 years of experience in P&O, HR operations, shared services or employee lifecycle administration
• Strong attention to detail with the ability to manage sensitive information with discretion and confidentiality
• Applied knowledge of local regulatory and compliance requirements
• Proficiency with HR systems, digital workflow tools and data analysis platforms
• Data-minded approach with the ability to identify trends and use insights to improve processes
• Solution-focused mindset with curiosity and confidence to challenge inefficient processes
• Strong communication and relationship-building skills across organisational levels

Skills

Experience

2–3 years of experience in P&O, HR operations, shared services or employee lifecycle administration, with demonstrated ability to manage employee data, maintain compliance and support operational excellence in a people-focused environment.

Education

Not specified

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.