Chanel People & Organisation Generalist — Retail

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Location
VictoriaBritish ColumbiaCanada
Seniority
Mid-Level
Posted
Mar 25, 2026

About Chanel

Chanel is a privately held global maison renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. As an employer, Chanel combines artisanal craftsmanship with rigorous commercial standards, operating boutiques and regional teams worldwide and offering career paths across retail, product, and corporate functions.

Chanel is hiring a People & Organisation Generalist (Retail) in Victoria, Canada. Mid-level HR role supporting store teams and employee relations.

Role & Responsibilities

  • Partner with store leadership to deliver end-to-end HR support for retail teams, including recruitment, onboarding, performance management and succession planning.
  • Manage employee relations matters at store level with professionalism and discretion; investigate issues, propose resolutions and escalate to senior HR where necessary.
  • Support workforce planning and rostering in alignment with sales objectives and compliance with local labour regulations.
  • Administer HR processes: contracts, probation reviews, promotions, terminations and record-keeping ensuring data integrity and confidentiality.
  • Coordinate learning and development initiatives for retail staff, including induction, product and service training and continuous coaching programs.
  • Produce regular HR reporting and metrics (turnover, absenteeism, headcount) to inform local management and regional People & Organisation teams.
  • Advise on local employment law and internal policy compliance; liaise with payroll and HRIS teams to resolve pay, benefits and timekeeping queries.
  • Contribute to change-management projects and local implementation of global HR programs and employer-brand initiatives.

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration or a related discipline; professional HR certification preferred (e.g., CHRP, CIPD).
  • Strong knowledge of local employment legislation and retail labour practices.
  • Demonstrable capability managing employee relations and disciplinary processes with confidentiality and sound judgement.
  • Excellent interpersonal and communication skills, capable of influencing at store-manager level and building trusted relationships across functions.

Skills

Employee relations Performance management Onboarding & induction Workforce planning and rostering HR policy and compliance Learning & development coordination HR reporting & analytics Change management Stakeholder management Microsoft Excel and PowerPoint

Experience

Typically 3–5 years of progressive HR experience, preferably within retail or luxury goods. Prior exposure to store operations, frontline people management and local labour relations is highly desirable.

Education

Bachelor’s degree in Human Resources, Business Administration or a related field; professional HR certification preferred.

Workplace

This position is based in Victoria, British Columbia, Canada, within easy reach of Vancouver.

Culture

Chanel’s workplace values craftsmanship, discretion and a relentless pursuit of excellence. The retail organisation balances a client-centric commercial focus with strong internal development and mentorship, offering employees the opportunity to work within a refined, high-performance environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Generalist, Retail», «People & Culture Generalist — Retail», «Retail Talent & HR Generalist», «Retail Human Resources Generalist», «People Operations Generalist (Retail)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.