Chanel People & Organisation Generalist — Retail
Chanel is hiring a People & Organisation Generalist (Retail) in Victoria, Canada. Mid-level HR role supporting store teams and employee relations.
Overview
Chanel is a privately held global maison renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. As an employer, Chanel combines artisanal craftsmanship with rigorous commercial standards, operating boutiques and regional teams worldwide and offering career paths across retail, product, and corporate functions.
Role & Responsibilities
- Partner with store leadership to deliver end-to-end HR support for retail teams, including recruitment, onboarding, performance management and succession planning.
- Manage employee relations matters at store level with professionalism and discretion; investigate issues, propose resolutions and escalate to senior HR where necessary.
- Support workforce planning and rostering in alignment with sales objectives and compliance with local labour regulations.
- Administer HR processes: contracts, probation reviews, promotions, terminations and record-keeping ensuring data integrity and confidentiality.
- Coordinate learning and development initiatives for retail staff, including induction, product and service training and continuous coaching programs.
- Produce regular HR reporting and metrics (turnover, absenteeism, headcount) to inform local management and regional People & Organisation teams.
- Advise on local employment law and internal policy compliance; liaise with payroll and HRIS teams to resolve pay, benefits and timekeeping queries.
- Contribute to change-management projects and local implementation of global HR programs and employer-brand initiatives.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration or a related discipline; professional HR certification preferred (e.g., CHRP, CIPD).
- Strong knowledge of local employment legislation and retail labour practices.
- Demonstrable capability managing employee relations and disciplinary processes with confidentiality and sound judgement.
- Excellent interpersonal and communication skills, capable of influencing at store-manager level and building trusted relationships across functions.
Skills
Experience
Typically 3–5 years of progressive HR experience, preferably within retail or luxury goods. Prior exposure to store operations, frontline people management and local labour relations is highly desirable.
Education
Bachelor’s degree in Human Resources, Business Administration or a related field; professional HR certification preferred.
Workplace
This position is based in Victoria, British Columbia, Canada, within easy reach of Vancouver. Cerulean lists 2 open roles in Victoria, including 1 posted recently. The broader British Columbia area accounts for 71 active listings on Cerulean, 2 of which are new. In Canada as a whole, Cerulean currently features 210 open positions, with 6 posted this week.
Culture
Chanel’s workplace values craftsmanship, discretion and a relentless pursuit of excellence. The retail organisation balances a client-centric commercial focus with strong internal development and mentorship, offering employees the opportunity to work within a refined, high-performance environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.