Chanel Order-to-Cash Business Process Lead

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Use advanced knowledge of Microsoft Dynamics 365, particularly the Finance and Operations module, to design and optimize O2C workflows, configurations and integrations.
• Serve as the O2C team’s primary technical resource for D365, supporting troubleshooting and ensuring data accuracy across the O2C cycle.
• Partner with the Global Tech team and external partners on D365 updates, releases and integrations, aligning them with changing business requirements and process improvements.
• Own and remain accountable for customer setup, order management across ECOM, Wholesale and Retail, billing, credit management and collections at a global level.
• Define and maintain global process design, standards, controls, roles, data requirements and performance expectations for customer creation and maintenance, order capture and fulfilment, and retail-related O2C activities.
• Lead decisions and improvements for directly owned process areas, partnering with Regional, Divisional, Sales, Retail, Finance, Supply Chain and Global Tech stakeholders to address local requirements and align solutions with the global core model.
• Manage interfaces and hand-offs from directly owned areas into downstream invoicing, payment and settlement processes, ensuring data quality, operational efficiency and a consistent customer experience.
• Drive O2C continuous improvement initiatives, using D365 reporting and analytics to identify bottlenecks, inefficiencies and opportunities for enhancement.
• Implement change management strategies to support adoption of new processes and systems across global teams and foster innovation and accountability.
• Facilitate workshops and training on O2C best practices and D365 functionality.
• Liaise across Finance, Sales, Supply Chain and Tech teams spanning Corporate, Regions and Divisions to facilitate information flow and support end-to-end O2C processes.
• Address escalations and complex O2C and D365 issues with relevant stakeholders, implementing effective solutions.
• Work with global leadership to align O2C strategies with business objectives.
• Help write, review and approve process documentation and SOPs, including market localizations.
• Work with the Change and Communications Lead to keep training materials current as changes are implemented.
• Support Regional deployment by contributing to workshops that identify local specificities and prioritize them according to business criticality.
• Help build an Order-to-Cash process community of regional and market SMEs to align practices across regions and share common issues and best practices.
• Safeguard the Fix, Flex, Free framework within O2C, ensuring solutions are scalable and adaptable while maintaining standardization where required.
• Apply “Fix” to promote compliance and efficiency, “Flex” to respond to regional business needs, and “Free” to enable innovation and creativity while maintaining operational integrity.
• Foster agility and responsiveness by empowering regional teams to identify customization and innovation opportunities within established frameworks, aligned with global objectives.
• Develop and track global O2C KPIs and metrics to monitor performance, identify trends and inform data-driven decisions.
• Prepare and present performance reports to senior management, highlighting insights and process improvement recommendations.
• Use D365 analytics tools to generate actionable insights for strategic planning and operational improvements.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Supply Chain Management or a related field.
• An MBA or relevant certifications such as Six Sigma, APICS or PMP are valued.
• At least 3 years of experience in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP.
• Expertise in Microsoft Dynamics 365 (D365).
• Familiarity with ERP systems and best practices for managing the O2C cycle.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams.
• Strategic thinking and a proactive, results-oriented approach to problem-solving and process optimization.

Skills

Experience

At least 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP.

Education

Bachelor’s degree in Finance, Business Administration, Supply Chain Management or a related field; an MBA is valued.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.