Chanel Operations Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Build and maintain strong client relationships, responding promptly to internal and external inquiries via telephone, email, and correspondence, and assist on the sales floor as needed to present collections and deliver CHANEL service standards
• Oversee secure and accurate cash register operations, including opening, balancing, closing, invoice retention, and bank deposits
• Ensure efficient and accurate completion of daily shipping and receiving, with all parcels addressed within 24 hours
• Maintain and improve inventory integrity across all three divisions by preventing damages and losses, executing cycle counts, RFID management, and year-end inventory audits
• Oversee stock organization and optimization to support business results and increase sell-through
• Lead the Chanel et Moi after-sales program, including repair intake, management of local and international repairs, spare parts ordering, and in-store repairs execution
• Serve as the boutique expert on all Standard Operating Procedures, systems, and tools, providing training and guidance to the entire team
• Create, maintain, and manage all boutique invoices through internal systems and manage the budget with expenditure forecasting
• Lead change management initiatives within the boutique, acting proactively and taking initiative on strategic projects
• Uphold boutique maintenance standards by communicating with contractors, vendors, and management to coordinate services
• Foster effective communication and collaboration with the team and Head Office, and coach, inspire, and develop the back-of-house team
• Establish and maintain working knowledge of current merchandising guidelines, verify quality of incoming and outgoing merchandise, and ensure proper ticketing and packaging standards
• Coordinate staff uniform ordering, organization, and allocation in collaboration with boutique leadership

Qualifications

• 4–6 years of successful experience in leadership retail operations and/or stock management
• Demonstrated expertise in team management and mentoring
• Detailed orientation and excellent organizational skills
• Strong verbal and written communication abilities
• Ability to work comfortably with different departments and cross-functional teams
• Proficiency in managing inventory systems and retail operations tools
• Ability to lift approximately 15–20 lbs regularly

Skills

Experience

Successful experience of at least 4–6 years in leadership retail operations and/or stock experience, with demonstrated ability to manage and mentor teams in a boutique or flagship retail environment. In-store presence capability is essential to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service.

Workplace

Compensation

The base compensation for this position ranges from CAD 95,000 to CAD 100,000 per annum.

Benefits

Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, company pension plan, bonus program, generous vacation days, sick leave, corporate social responsibility volunteering days, birthday day off, robust global parental leave policy, 24/7 Employee Assistance Program including counseling and legal support, mentorship programs, and professional development and career advancement opportunities.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.