Chanel Operations Manager
- Location
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent, iconic French maison renowned for haute couture, ready-to-wear, leather goods, fragrance and beauty. As a global luxury house, it combines heritage craftsmanship with contemporary creativity across a selective retail network and maintains exacting standards for product, service and presentation.
Chanel — Operations Manager (Maiden Lane) in San Francisco, CA. Lead boutique operations, inventory control and service excellence for the flagship store.
Role & Responsibilities
- Direct and optimise all day-to-day boutique operations at the Maiden Lane store to ensure seamless customer service and adherence to brand standards.
- Manage inventory lifecycle including receiving, stock accuracy, replenishment, transfers and cycle counts to safeguard merchandise integrity.
- Develop and maintain operational processes: staff scheduling, cash handling, visual merchandising compliance, and operational reporting.
- Lead loss-prevention and compliance programmes, ensuring adherence to security protocols, audit readiness and regulatory requirements.
- Partner with sales leadership to align operational activity with commercial goals, staffing needs and clientelling initiatives.
- Coach and mentor operations staff, delivering training on procedures, POS systems, and service etiquette to elevate team performance.
- Coordinate with logistics, supply chain and regional support teams to resolve stock, shipment and store infrastructure issues.
Qualifications
- Proven leadership in a boutique or flagship retail environment with a focus on operations management.
- Demonstrable experience in inventory control, cash management and loss-prevention practices.
- Strong organisational and process-driven mindset with the ability to implement and sustain operational standards.
- Excellent interpersonal skills with experience coaching teams and working cross-functionally.
- High level of discretion, professionalism and alignment with luxury brand service expectations.
Skills
Experience
Minimum 3+ years of progressive retail operations experience, preferably within luxury fashion, beauty or accessories; prior responsibility for boutique or flagship operations is strongly preferred.
Education
Bachelor's degree in business, retail management, hospitality or related field preferred; equivalent professional experience accepted.
Workplace
This position is based in San Francisco, California, USA.
Culture
Chanel cultivates a culture of exceptional craftsmanship, refinement and discretion, where attention to detail and client experience are paramount. The workplace emphasises collaboration between creative, commercial and retail teams and expects high professional standards consistent with a luxury maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Operations Manager», «Boutique Operations Manager», «Flagship Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.