Chanel Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Chanel
Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. Globally recognized for craftsmanship, creative leadership and strict quality standards, Chanel operates a network of flagship boutiques and selective retail partners and prioritizes heritage-led innovation across its product lines.
Chanel Operations Manager role at Mall of the Emirates in Dubai. Lead back-office operations and drive boutique excellence.
Role & Responsibilities
- Lead and develop the back-office team (Stock, Aftersales, Cash, and Administration functions), fostering collaboration and alignment with Chanel's strategic vision
- Manage inventory operations, including preparation and optimization of annual inventory cycles in partnership with the Stock Manager
- Oversee aftersales operations to ensure optimal client satisfaction and adherence to Chanel standards
- Analyze boutique sales performance and key performance indicators on a regular basis, proactively identifying trends and proposing action plans
- Collaborate with Boutique Management on KPI analysis for each business category, including monthly coverage, sell-through rates, and slow-moving inventory
- Support buying decisions through detailed analysis in coordination with the Head Office buying function
- Implement and monitor cash procedures and guidelines according to Chanel standards with the support of the Cashier Manager
- Manage staff scheduling to comply with legal requirements and Chanel protocols, while overseeing police and mall permits with the Administration Supervisor
- Establish and maintain security devices and procedures to protect boutique assets, merchandise, and personnel
- Monitor boutique expenditures to ensure adherence to allocated budgets
- Represent Chanel standards to external stakeholders, including mall management, and ensure implementation of boutique procedures and the boutique Charter
- Drive projects and initiatives that embody the Chanel brand vision and values
Qualifications
- Natural leadership and strong managerial skills with proven ability to lead and develop teams
- Demonstrated expertise in retail operations, inventory management, and back-office functions
- Strong analytical mindset with proficiency in data interpretation and KPI analysis
- Excellent organizational and detail-oriented approach with rigorous execution capabilities
- Proven ability to adapt to dynamic environments and lead with strong interpersonal skills
- Experience in luxury retail or high-end retail environments
- Project management experience with a proven track record of successful execution
Skills
Experience
Minimum 5–7 years of operations management experience in luxury or high-end retail, with demonstrated success in leading back-office teams, managing inventory operations, and optimizing boutique performance through analytical rigor and strategic collaboration.
Education
Secondary education minimum; tertiary qualification in Business Administration, Management, Retail Operations, or a related field is preferred.
Workplace
This position is based in Dubai, Dubai, UAE.
Culture
Chanel fosters an environment that balances creative excellence with operational rigour. The workplace culture emphasizes artisanal quality, discretion and pride in craftsmanship, while encouraging collaboration between commercial, creative and operational teams to preserve the maison’s heritage and elevate client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Operations Director», «Store Operations Lead», «Retail Operations Manager», «Back-Office Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.