- Location
- 390 San Lorenzo Ave The Shops at Merrick Park (View map)Coral Gables, FL 33146USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $92,400–110,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 27, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks an Operations Manager to direct boutique operations at Neiman Marcus Coral Gables, overseeing inventory, shipping and receiving, staffing, compliance, facilities, security, and expenses while developing the team and improving operational efficiency. The role requires at least five years of related experience and an in-store presence; the anticipated annual base salary is $92,400–$110,000.
Role & Responsibilities
- Oversee and direct the boutique’s operations function, ensuring smooth operations and an excellent client experience.
- Manage inventory control, shipping and receiving, alterations, facilities, security, resource planning and staffing, compliance, and expense management.
- Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives that increase operational efficiency.
- Lead operational staff, coaching and inspiring the team to deliver flawlessly.
- Foster a positive working environment and a feedback culture that encourages diversity, mutual respect, and teamwork.
- Serve as the boutique team’s expert resource on Standard Operating Procedures, systems, and tools.
- Lead the team through projects and take initiative.
- Manage the boutique budget and forecast expenditures.
- Provide boutique leadership with critical business knowledge.
- Maintain an in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.
Qualifications
- At least 5 years of related experience.
- Bachelor’s degree preferred.
- Ability to lift 15 lbs.
- Flexible schedule and availability to work late nights, weekends, and some holidays.
- Ability to thrive in a team environment and work collaboratively.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Foreign language skills preferred but not required.
- Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
Skills
Experience
Minimum 5 years of related experience.
Education
Bachelor’s degree preferred.
Workplace
The successful candidate will be located in Coral Gables, Florida, USA, with easy access to Miami.
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Compensation
The base compensation for this position ranges from USD 92,400 to USD 110,000 per annum.
Benefits
Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership; paid vacation, holidays, sick leave, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for health care and dependent care; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death & Dismemberment; short- and long-term disability; Health Advocate; international business travel accident and medical coverage; commuter transit and parking benefits. Benefits are subject to eligibility and may be modified.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Manager», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.