Chanel Operations Assistant
- Location
- North YorkOntarioCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $70,000–75,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 14, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Operations Assistant at Chanel's Yorkdale Boutique in Toronto; boutique operations, inventory, and client service role. CAD $70k–$75k + bonus.
Role & Responsibilities
- Maintain strong client relationships by responding to telephone and email inquiries from internal and external parties
- Support sales floor operations including client welcomes, gift wrapping, repair intake, and collection presentations
- Assist with inventory management processes including RFID scanning, cycle counts, and year-end inventory
- Proactively manage inventory shrink and maintain merchandise integrity
- Execute all incoming and outgoing merchandise processing within 24 hours
- Maintain document retention in accordance with company guidelines
- Oversee compliance for Customer Owned Goods, Chanel et Moi repairs and alterations, and consignment procedures
- Reconcile and balance daily boutique invoices through internal systems
- Maintain adequate stock of boutique supplies and order as needed
- Inspect and maintain cleanliness and organization of boutique and Heart of House areas
- Respond to inter-boutique transfer requests in a timely manner
- Support spare parts and alterations supply ordering according to guidelines
- Partner with boutique management on staff uniform ordering and allocation
- Coach and support Heart of House team members
- Actively participate in professional development trainings and change management initiatives
- Adhere to Chanel Charter standards regarding dress code, grooming, and personal conduct
Qualifications
- Minimum 3–5 years of retail operations and/or stock experience
- Strong knowledge of shipping and receiving procedures
- Customer experience orientation
- Excellent organizational and detail-oriented skills
- Excellent verbal and written communication abilities
- Ability to work collaboratively with different departments and teams
- Ability to lift approximately 15–20 pounds regularly
- In-store availability required for boutique opening, closing, receiving, and shipping functions
Skills
Experience
Minimum 3–5 years in retail operations and/or stock management roles, with demonstrated expertise in shipping and receiving, inventory control, and customer-facing operations.
Education
High school diploma or equivalent; additional retail operations certification or coursework is an asset.
Workplace
The successful candidate will be located in North York, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 70,000 to CAD 75,000 per annum.
Benefits
Private medical and dental insurance with family member options, long-term disability coverage, life insurance, accidental death and dismemberment insurance, company pension plan, bonus program, generous vacation days, sick leave, corporate social responsibility volunteering days, birthday day off, robust global parental leave policy, 24/7 Employee Assistance Program (EAP) including counselling and legal support, professional development and mentorship programs, career advancement opportunities.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Stock and Inventory Assistant», «Boutique Operations Specialist», «Heart of House Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.