Chanel Operations Assistant Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Monitor and analyze daily retail performance indicators including traffic, average basket size, monthly targets by product line, and commercial outcomes for sales associates
• Analyze product and collection performance including sell-through rates, inventory coverage, slow-moving and bestselling items, and merchandising visibility
• Assist the Operations Manager in coordinating performance indicators and action plans across all boutique departments and stakeholders
• Contribute to new collection purchasing preparations and track sales performance
• Conduct specialized analyses for managers across sales, visual merchandising, and alterations to support data-driven decision-making
• Ensure optimal team integration by onboarding new staff and managing administrative processes including uniforms, access credentials, and IT tools
• Assist managers with team briefing preparations and information meetings, leading selected briefings on boutique performance topics
• Support the Operations Manager in managing general services to maintain boutique image and standards
• Serve as primary liaison with department store teams on behalf of the boutique (where applicable)
• Contribute to optimizing boutique results and performance in alignment with Chanel's commercial strategy and brand image

Qualifications

• Enrolled in or recent graduate of a business school, engineering school, or university program
• Strong analytical skills with demonstrated interest in fashion and luxury retail
• Excellent presentation and interpersonal skills
• Advanced proficiency in Excel including advanced functions and VBA
• Proficiency in PowerPoint
• Fluency in French and English

Skills

Experience

Minimum 6 months of prior experience in analytical roles (finance, management, marketing) and/or boutique operations management

Education

Student enrolled in or recent graduate of a business school, engineering school, or university program

Workplace

Benefits

Comprehensive onboarding program including Chanel brand heritage and product training; retail knowledge development; professional communication skills development through engagement with multiple European regional departments; access to Young Talents Community events and professional networking opportunities

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.