Chanel Omnichannel Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Chanel seeks an Omnichannel Project Manager to coordinate strategic digital and omnichannel initiatives across the Middle East, spanning e-wholesale, Chanel.com, hybrid e-services, loyalty and client journeys. The role partners with business units, local specialists, Europe Digital teams and external partners to drive projects from scoping through launch and optimization. This is a one-year mission.

Role & Responsibilities

• Coordinate and deliver strategic digital initiatives across the Middle East.
• Scope, develop, launch and continuously improve omnichannel initiatives across the Chanel Digital Commerce ecosystem, including e-wholesale, Chanel.com, hybrid-model e-services, loyalty, new client journeys and future channels.
• Coordinate cross-functional teams and stakeholders, translating business needs into actionable project plans and managing demanding timelines.
• Secure operational readiness and deliver seamless client experiences and measurable business value.
• Work with business units, local experts including Legal, IT and Media, Europe Digital teams, and external partners; structure needs, clarify priorities and facilitate collaboration from initial scoping through launch and run-phase optimization.
• Support the brand’s online footprint excellence in a fast-paced luxury environment.
• Support initiatives from launch preparation through run-phase optimization, focusing on business impact and client experience.

Qualifications

• At least 5 years of experience in project management, digital, e-commerce, retail or consulting.
• Bachelor’s or master’s degree in business, digital, marketing, engineering or a related field.
• Strong project management skills, including structuring priorities, coordinating stakeholders and following through on execution.
• Comfort working with data, digital platforms and operational processes.
• Excellent verbal and written communication skills.
• Fluency in English; Arabic and/or French proficiency is an advantage.
• Preferably based in the UAE.

Skills

Experience

At least 5 years in project management, digital, e-commerce, retail or consulting.

Education

Bachelor’s or master’s degree in business, digital, marketing, engineering or a related field.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.