Chanel Omnichannel Orchestration Professional

Location
Seniority Mid-Level
Posted ✦ Today
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Chanel is hiring an Omnichannel Orchestration Professional in Seoul to lead CRM, customer journeys and store-digital integration.

Overview

Chanel is an independent global maison renowned for haute couture, ready-to-wear, accessories and beauty. As a privately held luxury house, the brand combines artisanal craftsmanship with sophisticated global retail, digital and clienteling operations. Employees join a highly curated, design-driven environment with international reach and rigorous attention to brand heritage.

Role & Responsibilities

  • Design, coordinate and operationalize omnichannel strategies that unify in-store, e‑commerce and clienteling experiences across the Seoul market.
  • Orchestrate customer journeys across touchpoints — acquisition, conversion, retention and VIP servicing — ensuring consistent brand expression.
  • Manage CRM campaigns end-to-end: segmentation, personalization logic, campaign execution, and post-campaign analysis.
  • Collaborate with retail operations, visual merchandising, e‑commerce, digital product and client advisors to implement integrated initiatives and in-store digital tools.
  • Translate customer and transaction data into actionable insights; define KPIs and produce regular reporting for local and regional stakeholders.
  • Lead A/B tests, pilots and iterative experiments to optimize conversion, average transaction value and retention.
  • Own project plans, timelines and cross-functional communications; liaise with external agencies and technology vendors when required.
  • Train store teams and client advisors on omnichannel processes, tools and best practices to ensure flawless execution at point of sale.

Qualifications

  • Proven experience in omnichannel retail, CRM, digital marketing or retail operations — preferably within luxury or premium brands.
  • Demonstrable track record of running data-driven CRM campaigns and customer journey programs.
  • Strong stakeholder management with experience coordinating retail, digital and marketing teams.
  • Comfortable working with analytics and reporting; ability to define and monitor performance metrics.
  • Fluent professional proficiency in English; Korean language capability is strongly advantageous for market execution.

Skills

Omnichannel strategy Customer journey mapping CRM campaign management Salesforce Marketing Cloud Adobe Campaign Google Analytics 4 SQL Tableau A/B testing Project management Retail operations coordination

Experience

Typically 4–7 years of progressive experience in omnichannel retail, CRM or digital marketing, with at least several years working directly with retail store operations and customer-facing teams in a luxury or premium environment.

Education

Bachelor's degree in Marketing, Business, Communications or a related field; postgraduate qualification preferred but not required.

Workplace

This position is based in Seoul, Seoul, South Korea. Cerulean lists 583 open roles in Seoul, including 12 posted recently. In South Korea as a whole, Cerulean currently features 715 open positions, with 18 posted this week.

Culture

Chanel cultivates a meticulous, design-led culture that prizes craftsmanship, discretion and global consistency. Teams operate in a collaborative, high-performance environment where commercial rigor meets creative excellence and deep respect for brand heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.