- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Posted
- Oct 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is seeking an Offline Services Project Assistant for a six-month internship starting January 2027 in Neuilly-sur-Seine. The role supports in-store fragrance, makeup, skincare and cabin-service projects, monitors service performance and luxury-sector trends, and contributes to the experience roadmap.
Role & Responsibilities
- Provide operational support to Offline Services Project Managers on physical fragrance, makeup, skincare and in-store cabin services, excluding digital services.
- Support project tracking for the development or updating of new services and tools.
- Coordinate with Digital, Merchandising, Marketing and Learning teams.
- Help prepare presentations.
- Analyze and track qualitative and quantitative performance of offline services, and monitor omnichannel tools and applications.
- Monitor luxury-sector trends in offline services and in-store fragrance, makeup, skincare and cabin experiences by analyzing protocols, customer journeys, tools and beauty technology; conduct boutique visits and attend trade shows to inform the team's work.
- Collect feedback from Retail teams and incorporate customer insights to help develop the experience roadmap.
Qualifications
- Currently studying at a business school or university at Bac+4/5 level.
- First experience in Learning, Digital Marketing or CRM.
- Interest in the beauty sector and motivation to develop in Retail or Digital Services.
- Dynamic and rigorous.
- Versatile and able to work autonomously.
- Good analytical knowledge.
- Strong attention to detail and aesthetics.
- Excellent interpersonal skills and appreciation for teamwork within a large organization.
- Proficient in Excel and PowerPoint.
- Fluent in French and English, spoken and written.
Skills
Experience
A first experience in Learning, Digital Marketing or CRM.
Education
Business school or university studies at Bac+4/5 level.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Offline Services Project Coordinator», «Retail Services Project Assistant», «Customer Experience Project Assistant», «Beauty Services Project Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.