Chanel Occupational Health and Safety and Physical Security Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as the main local point of contact for Security and Occupational Health and Safety (OHS) matters across Iberia, protecting people, clients, assets and operations; travel regularly across Spain and Portugal.
• Contribute to business projects, including retail expansion and events, to ensure appropriate Security and OHS measures are in place from day one.
• Translate Chanel Europe policies, procedures and technical guidelines into practical local implementation, including for new sites and renovation projects.
• Coordinate preventive Security and OHS measures across the market to protect people, premises, products and business operations.
• Plan and oversee preventive maintenance of security and safety equipment, ensuring prompt corrective action when deficiencies or failures are identified.
• Ensure compliance across Iberia sites with applicable local OHS legislation, security regulations, Chanel policies and relevant ESG / CSRD requirements.
• Maintain, review and regularly update local Security, OHS and emergency procedures to reflect regulatory changes, operational needs and lessons learned from incidents.
• Conduct regular site assessments and audits with relevant local, technical and European stakeholders; identify risks, define mitigation measures and ensure action plans are completed on time.
• Keep occupational risk assessments for all sites up to date; coordinate with the External Prevention Service on preventive action plans, corrective measures, health surveillance and medical check-ups.
• Manage the performance of Security and OHS providers, particularly guarding companies, through regular monitoring, performance reviews and contractual compliance follow-up.
• Manage Coordinación de Actividades Empresariales (CAE) with contractors, including preventive documentation, access control and coordination with Facilities, works, maintenance, events and openings.
• Develop, monitor and optimise the Iberia Security and OHS budget with the local Finance team, allocating resources according to risk exposure, operational needs and strategic priorities.
• Monitor, analyse and report monthly Security and OHS KPIs, providing visibility on risks, incidents, compliance, provider performance and action-plan progress.
• Organise, oversee and document mandatory OHS training and drills, including first aid, fire safety, evacuation drills and annual assessments.
• Deliver awareness and training sessions for employees, boutique teams and on-site security guards to strengthen prevention, preparedness and a shared safety culture.
• Prepare and coordinate OHS information for the Health and Safety Committee, employee representatives and relevant labour stakeholders; participate in meetings when required, respond to requests and follow up on agreed commitments.
• Investigate security breaches, OHS incidents and near misses; coordinate prompt corrective action and share lessons learned to prevent recurrence.
• Manage and investigate workplace accidents, coordinating relevant notifications or reports, root-cause analysis, corrective-action follow-up and legal or internal reporting of accident-rate indicators.
• Develop and implement crisis-management policy in close collaboration with local management and relevant stakeholders.
• Implement Chanel’s Business Continuity policy locally and coordinate regular preparedness exercises to strengthen business resilience.
• Act as the main local contact for Internal Audit visits, European Security and OHS reviews, regulatory inspections and external assessments.
• Build and maintain constructive relationships with external stakeholders, including local authorities, police, security consultants and inspection bodies.

Qualifications

• Official university degree and a university Master’s degree in Occupational Risk Prevention qualifying the holder for senior-level functions, preferably in Workplace Safety, Industrial Hygiene, and Ergonomics and Applied Psychosociology.
• Solid professional experience in Occupational Risk Prevention and Occupational Health and Safety, with practical experience managing preventive activities, site security, operational risk or a comparable area.
• Good knowledge of OHS legislation, emergency preparedness, incident management and Business Continuity.
• Familiarity with local security requirements and the ability to monitor evolving regulatory obligations; experience with ESG / CSRD-related requirements.
• Experience in Iberia in a multisite retail, luxury, hospitality or client-facing environment.
• Fluency in Spanish and English.
• Portuguese is an advantage.
• Ability to assess risks pragmatically, prioritise effectively and coordinate robust action plans across multiple locations.
• Experience managing external providers, ideally including guarding companies, maintenance providers and security or prevention consultants.
• Confidence in budget follow-up, KPI analysis and preparation of clear, action-oriented reports for management.
• Strong communication, training and facilitation skills, with the ability to engage employees, managers and external partners at all levels.
• Excellent organisational skills, attention to detail and rigour in documentation, follow-up and compliance.
• Service-minded, adaptable and practical approach, combined with discretion, humility, rigour and sound judgement.
• Proficiency in Microsoft Office tools.

Skills

Experience

Solid professional experience in Occupational Risk Prevention and Occupational Health and Safety, including practical experience managing preventive activities, site security, operational risk or a comparable area; experience in Iberia in a multisite retail, luxury, hospitality or client-facing environment.

Education

Official university degree and a university Master’s degree in Occupational Risk Prevention qualifying the holder for senior-level functions, preferably in Workplace Safety, Industrial Hygiene, and Ergonomics and Applied Psychosociology.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.