Chanel National Accounts Coordinator, Fragrance & Beauty

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Location
LondonEnglandUK
Seniority
Junior
Department
Wholesale, Commercial & B2B Sales
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 2, 2026

About Chanel

Chanel is an independent French luxury house renowned for its couture, ready-to-wear, accessories and iconic fragrance and beauty lines. The maison operates a selective global retail network and combines heritage craftsmanship with commercial sophistication across product, marketing and retail operations.

Chanel in London seeks a National Accounts Coordinator, Fragrance & Beauty to manage wholesale partnerships and sales operations.

Role & Responsibilities

  • Support day-to-day management of national retail and wholesale accounts for the fragrance & beauty division, acting as first point of contact for account queries.
  • Coordinate order processing, delivery schedules and inventory reconciliation with logistics and supply-chain partners to ensure on-time distribution.
  • Prepare and maintain sales reports, performance dashboards and forecasts to inform account strategies and commercial decision-making.
  • Liaise with trade marketing, visual merchandising and CRM teams to execute national promotional calendars, product launches and compliance with brand guidelines.
  • Maintain accurate account records in CRM/ERP systems, ensure invoicing and credit notes are processed and assist with dispute resolution.
  • Collaborate with commercial managers to analyse sales trends, identify growth opportunities and support contract and pricing administration.
  • Support execution of retailer business reviews, prepare presentations and compile promotional ROI and sell-through analysis.

Qualifications

  • Minimum 2 years' experience in national accounts, wholesale, or commercial operations within beauty, luxury or FMCG.
  • Proven proficiency in sales reporting and Excel; comfortable preparing analyses and forecasts.
  • Excellent verbal and written communication skills with strong attention to detail and numerical accuracy.
  • Ability to manage multiple stakeholders and competing priorities in a fast-paced, brand-led environment.
  • Strong commercial acumen and familiarity with retail promotional mechanics.

Skills

National accounts management Wholesale relationship management Sales reporting and forecasting Order and inventory coordination Trade marketing coordination CRM data maintenance Advanced Microsoft Excel Presentation preparation and stakeholder liaison

Experience

At least 2 years' demonstrable experience supporting national accounts, wholesale clients or retail partnerships, preferably within the fragrance, cosmetics or luxury consumer goods sector.

Education

Bachelor's degree in business, marketing, commerce or a related discipline, or equivalent practical experience in wholesale/retail operations.

Workplace

The role is situated in London, England, UK.

Culture

Chanel's workplace balances exacting standards of craftsmanship and brand stewardship with commercial rigour; teams operate with discretion, creativity and a strong client focus. The London commercial team offers a dynamic, cross‑functional environment where commercial discipline and brand sensitivity are equally prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «National Accounts Specialist — Beauty & Fragrance», «Key Accounts Coordinator — Retail Partnerships», «Wholesale Accounts Coordinator — Fragrance Division», «Retail Partnerships Specialist — Beauty», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.