Chanel Membership Assistant
Chanel Seoul is hiring a Membership Assistant to manage client membership operations and support CRM initiatives in Seoul.
Overview
Chanel is an iconic French luxury house renowned for its haute couture, ready-to-wear, leather goods, fragrance, and beauty lines. Operating globally with a Parisian heritage and exacting standards of craftsmanship and client service, the brand is known for discreet, client-centric operations and a commitment to creative excellence.
Role & Responsibilities
- Administer and maintain the membership database; ensure data accuracy, segmentation and GDPR-compliant record keeping.
- Process new member enrollments, renewals and tier changes; manage member profiles and privileges across CRM and retail systems.
- Serve as primary operational contact for member inquiries, resolving service issues and coordinating responses with boutiques and regional teams.
- Support CRM and marketing teams in executing membership campaigns, invitations, and personalised communications; coordinate mailings and e-communications.
- Prepare regular reports and performance dashboards on membership KPIs, campaign effectiveness and client retention metrics.
- Coordinate logistics for member events and private appointments; liaise with stores, concierge and customer experience teams to deliver elevated service.
- Ensure accurate reconciliation of membership benefits, vouchers and rewards together with retail and finance stakeholders.
Qualifications
- 1–3 years' experience in luxury retail, clienteling, CRM administration or customer service with high-net-worth clientele.
- Proven ability to handle confidential client information with discretion and professionalism.
- Strong organisational skills with meticulous attention to data quality and process adherence.
- Excellent written and verbal communication skills; experience drafting personalised client communications.
- Proficiency with CRM platforms and Microsoft Excel; comfort producing regular reports and analyses.
- Ability to manage competing priorities, work collaboratively with cross-functional teams, and support events outside normal hours when required.
Skills
Experience
Preferably 1–3 years in luxury retail, client services, or CRM operations, ideally within a prestige beauty or fashion maison. Demonstrated experience supporting membership or loyalty programmes and working with boutique teams is highly valued.
Education
Bachelor's degree or equivalent in business, marketing, hospitality or a related discipline preferred.
Workplace
This position is based in Seoul, Seoul, South Korea. Cerulean lists 587 open roles in Seoul, including 5 posted recently. In South Korea as a whole, Cerulean currently features 721 open positions, with 5 posted this week.
Culture
Chanel fosters a culture of refinement, discretion and relentless attention to detail. The workplace emphasizes personalised service, cross-functional collaboration and the preservation of the maison's creative and client-focused values.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Membership Coordinator», «Membership & Client Relations Assistant», «Loyalty Program Assistant», «Client Services & Membership Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.