Chanel Assistant Marketing Retail & Customer Experience
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 16, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Assistant Marketing Retail & Customer Experience internship in Paris—drive luxury retail strategy and customer journey excellence across Europe.
Role & Responsibilities
- Lead service measurement programmes (mystery shopping, customer feedback) to evaluate and optimize in-store experience quality, serving as primary liaison with external agencies and market teams
- Coordinate between external telephone service provider and boutiques, manage specific requests resolution, and produce monthly reports on key activity indicators
- Participate in implementation of new services and monitor existing local initiatives to enhance and optimize customer journey (store welcome, after-sales service, tailoring services)
- Prepare and deliver presentations on customer experience initiatives to marketing leadership and broader marketing community
Qualifications
- Sensitivity to luxury sector and its demands for rigour and attention to detail
- Appetite for customer experience and retail environment
- Comfort working in international context (Europe and Middle East scope with occasional regional interactions)
- Ability to manage multiple concurrent projects and work effectively with diverse stakeholders
- Strategic perspective combined with understanding of operational realities
- Fluency in English and French
- Proficiency in Excel and PowerPoint
- Knowledge of retail and/or customer-focused initiatives, or strong interest in fashion and luxury
Skills
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Coordinator», «Retail Marketing Associate», «Client Experience Specialist», «In-Store Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.